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Forums › Spark New Zealand (including Skinny and BigPipe) › Fibre Internet Down in Christchurch - Just Me?
Paul1977

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#239430 17-Jul-2018 14:03
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@BigPipeNZ

 

Your service status page says everything is fine, but I cannot establish a PPPoE connection.

 

I have restarted router and ONT. ONT has the Power, PON, and LAN lights correctly lit up.

 

I am scheduled to transition from BigPipe to Spark on 23 July, but Enable have assured me they have not done anything yet. Seems like quite a coincidence though.

 

I am paid up until 26 July on BigPipe.

 

I've sent an email to support, but hoping I might get it resolved a little quicker through here.

 

Thanks




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Paul1977

5171 posts

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+1 received by user: 2192


  #2057964 17-Jul-2018 18:15
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Well, haven't heard back from BigPipe, even though they are meant to respond within 2 hours if your connection is down. Turns out it wouldn't have helped anyway:


Phoned Enable again, who once again assured me that they have made no changes on their end. This time they checked the connection and said that my router was not plugged into the ONT... that's strange.


Got home and unplugged router from ONT port LAN2 (which is the port the BigPipe connection has been on since I signed up a couple of years ago), and plugged into ONT port LAN1 instead. Connection came up, and with my BigPipe static IP.


So it seems Enable just randomly decided to change the ONT port supplying my BigPipe connection 6 days before my transition, and then had no record of how or why.

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