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RUKI

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#242536 2-Nov-2018 14:28
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UMTS outage in Ellerslie, Trouble Ticket raised yesterday. Nokia C2-01

 

Specifics: UMTS is down. Experienced on Main Highway from top to NZ Post in Ellerslie village.

 

The closest cell site is on the Archibald & Shorter (Jaguar) Building.

 

Near ANZ on Gt South Road UMTS was working yesterday, near Toyota Greenlane was working. In Devenport - was working.

 

4G is fine. I do not have fully operational 4G phone. Need just a phone.

 

3 calls to #123 from landline just to hear 3 times "no known issues in the area" and finally admitting - there is planned outage.

 

Any ETA?

 

P.S. Donation of simple working 4G capable phone would also be appreciated.





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hio77
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  #2118596 2-Nov-2018 14:50
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RUKI:

 

That Nokia is Voda branded and has been working in my place on Spark Mobile for the last 12 months except yesterday and day before yesterday. But working still outside Main Highway area.

 

 

Bingo, your device supports UTMS 900/2100.

 

 

 

Sparks network for 3G is UTMS 850/2100.

 

UTMS 2100 is currently being turned off, including on that cell tower.

 

 

 

 

 

I hate to be the bearer of bad news, but the idea that the device would always work on spark as it worked when you put in a sim is flawed, or well hidden by the fact that 2100 was used heavily.

 

This will be seen across providers alot in the coming times, Voda (and i think 2D are too) are also doing such changes to their network configurations.

 


Please do provide me with your ticket number so that i can follow up and ensure teams have the correct details so they can let you know upfront.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


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