Been with bigpipe about 3 months. Swapped to them due to the generous deal. 6am Friday morning the Internet went out, but I went to work. Returned home Friday 3.30pm and it was still out.

This was odd, I've had Fibre for years. Even the isp swap was flawless. I went tbrough all of the bigpipe troubleshooting steps, even swapping in another Hg659.

Result always the same, flashing Internet light and all troubleshooting steps end in contact ISP.

My first email support was just after 4pm Friday, another 2 desperate pleas later. All I ever received was automated replies. The replies acknowledge the urgent nature of my request and then silence.

It's coming up 24 hours since I lost my Internet and there is nothing to indicate that it's even being looked at?

I can't help but think something has gone wrong and I've been disconnected, it's exactly 3 months. To the day.

Much of my household relies on Internet access. I don't want another day and evening of this.

No one is helping or seems to care. I feel helpless.