So internet and phone went down this weekend. Nothing on the outage page about the outage, even though apparently it was a known outage in my area and it was  showing up as an outage on live chat as an automated reply. however I couldn't access live chat due to my internet being down.  

Waited nearly 3.5 hours on hold with faults. No message on the phone saying any outages either, only to check the outages webpage, which I had to get someone else to do, but it showed nothing.  The hold message said it would only be just over an hour. There was also no option for a call back given.  This is the longest I have ever had to wait. What is the longest anyone has had to wait on hold to an ISP? Now considering moving to another ISP once my contract is over, as the outage wasn't communicated properly, and the hold time was far too long and this isn't the first time outages haven't been communicated on their outage page when they should have been. It was a known outage as the person I finally spoke to said it was known, and they couldn't understand why it hadn't been listed on the outages page, as it had been down for many hours by that stage. .   If I knew it was a widespread outage, I couldn't have needed to wait on hold and waste all that time. Which ISPs have good upto date network status pages and reasonable phone support these days?