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Sassy1966

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#280724 6-Jan-2021 14:50
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With Spark, had fibre installed 18 months ago and it worked fine till 2 days ago. Woke up and every devise in the house suddenly had no internet. Modem says connected , devices show the modem is connected but no device can connect to get the internet.Nothing has been changed in settings or anything. Worked when went to bed and nothing worked when woke up. Did the live help 4 times now. Chorus tech says all is fine there end as there is connectivity so not their problem. Spark chat got us doing all the standard turn off, reset, check cables tests and said need new modem. Went and got new modem from spark came home and still same issue. Contacted Spark chat again told that new modem must be faulty too. Back to Spark we went and got another modem. Still same issue. Contacted Spark chat again and once again they have opened up another job. Has anyone else had this happen to them? If so how did the issue get resolved? Any help would be immensely appreciated. 


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freitasm
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  #2631256 6-Jan-2021 15:50
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@Sassy1966:

 

Wellygary when I did that I got the below message

 

Your connection is not private

 

Attackers might be trying to steal your information from 130.195.2.11 (for example, passwords, messages, or credit cards). Learn more

 

NET::ERR_CERT_COMMON_NAME_INVALID

 

 

This is correct - the server expected a request for a specific domain name but instead got an IP address. This means the certificate presented won't match the request.

 

This proves you do have Internet, just not name resolution. Try the command I posted in my previous reply.

 

If it works, open the router configuration page and use Google's 8.8.8.8 / 8.8.4.4 as primary and secondary DNS.





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