Hi,

Just went to look thru my Mum's bill to see if one of the newer Spark plans would be better for her and noticed a charge for the 09 301 0101 Auckland Council number which I remember was advertised as being free for all who are under the Auckland council, regardless of Spark's boundaries - does anyone know if this has changed, or is it an error on Spark's part? 

Not talking big dollars for my Mum's bill but wonder if it's happening to others where it shouldn't be? Imagine being on hold for 30 minutes? this was a 4 minute call and got her about $1 on the bill (a cellphone plan isn't really an option for her because of bad reception)