Good day Geeks

I am experiencing a wee issue trying to simply set up an existing valid & active xtra email account on a new computer.   I know the password to be correct because log in on xtramail.co.nz works just fine.  I'm using the IMAP protocol (imap.xtra.co.nz 993 / send.xtra.co.nz 465  both SSL/TLS and both with SPA  and I consistently get the "something went wrong" error in Outlook 365.  I get a similar auth error in Thunderbird and also on Android email app.  Every other combination of POP3 & IMAP, secure, non secure etc etc..  has also been tried to no avail......

Meanwhile... the account owner is using the mail account just fine on their smartphone and it also works in an existing instance of Thunderbird as well...  

I've rung Spark 5 times now and am getting absolutely nowhere.... Something tells me some authentication change on the Spark mail server has likely taken place recently..... Can anyone shed any light on this please?

Many thanks

frank. 

PS: