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159 posts

Master Geek


#152235 20-Sep-2014 19:11
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Hi Spark,

1)  I noticed when i try and use the Spark app (on iOS 8) it always gives me "App not available ... Try again later".   I know from there though, it has buttons for adding data one-offs.  

2) When I dial *123, I can find options to data extras, but automatically renewed monthly -  no one-offs.

Are both 1&2 known to you?  Do I have to add an automatically renewing extra, and then just cancel it again?

Thank you

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42 posts

Geek


  #1133093 21-Sep-2014 12:49
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Hi,

All extras are recurring by default.
You are correct for how to make them "one off's" Purchase the extra, and then stop it from renewing.

Cheers
Peebz

2369 posts

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Spark

  #1133107 21-Sep-2014 13:29
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If the App's not working, try going to m.spark.co.nz/333.

As above, once you add an extra you can then switch the auto renewal to off to achieve what you're after.

nzbnw







 
 
 
 




159 posts

Master Geek


  #1133362 22-Sep-2014 07:31
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Hey everyone, thanks for the replies.

Btw, Spark. Bug report.  When i go to the webpage to stop an extra from automatically reoccurring (and do not add any extras), it incorrectly gives me a popup that says something like  "Thanks! We'll text you when your extra is ready."

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