So, I am currently in the process of switching ISP and most likely the ISP change won't happen on time and will still be Vodafone for a few days, does this mean that I will have to pay the full month for the few days? My contract is expired, so is it possible to cancel my account and not have internet for few days and not pay for the full month while the ISP switch takes place? I don't want to pay 2 ISP's for the same month.
That will depend which type of service you have as some of them bill differently & have differing cycles. It would be best to give us a call & discuss your options. You certainly can disconnect with no penalty if you're out of contract, though it would pay to make sure your new provider knows this in advance so they send through a new connection request instead of a request to transfer an existing service.
Thanks for your custom, and we hope to see you back in the future. :)
I've seen many customers leaving VF and coming to VF try to avoid the overlapping of bills. While I work for VF the following advice is what I would give to anybody regardless of which providers are involved.
From my experience trying to avoid the overlap causes more problems and often costs (particularly for businesses) for the customer than any savings made. If you prematurely disconnect with the losing service provider the gaining service providers order to take over the services usually cannot go through and eventually gets rejected as they cannot take over a line which is not connected. The new service provider then has to wait for the open service order from the disconnection to clear. This can add a delay of hours to days before the new service provider can begin the task of reconnecting the disconnected services.
Now if the downtime of a few days of service is not an issue and the new provider is prepared to offer a free install usually under contract then by all means put through a disconnection order and save the money. If you are not content to be without service for a period of time I would avoid trying to disconnect with the existing service provider early.
Please note: I have a professional bias towards Vodafone.
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