Here is very strange story, indeed. We have Vodafone cable internet (formerly TelstraClear Cable). We used to use the LightSpeed 50 GB service, but upgraded to uncapped 50 mbps back in September. We got a statement 6 October saying we had a credit of $16.78. This was plainly wrong as it should have been a charge of $85. Me, being an honest sort of bloke, rang their Philippines call centre and told them that they had made a mistake on my statement. The support person said she would fix the error and send us out a new statement. I made this call on 10 October. I waited ... I waited over a month. No statement arrived. I called again on 13 November. Got a similar response from the support person ... much apologies ... "yes, we see what the problem is ... we will send you out a corrected statement". I wait. By 25 November, still no statement, so I figure that the Filipino Call Centre isn't all that competent, so I go 'Old School' and write a hard copy letter to Vodafone, explaining the situation in detail, telling them that I really want to pay them for the service that they are providing, but that I am not receiving any statements via email or post. Guess what? No response.

So on 10 December I call Vodafone support again. I explain that they are not billing me for my uncapped internet and that I had requested that they fix the problem on three separate occasions, and that each request had failed to solve the problem.  The support person was again very apologetic and said he would make sure the error would be fixed. I wait ... still no statement ... still no charges appearing on my account. Now most people would think this is a good thing, but what I anticipate is that I will be abruptly disconnected at some point and sent a massive bill. As we depend on naked broadband for phone, email and entertainment this would be quite a problem. Not to mention that we prefer to pay for broadband by the month, not by the year or by the decade.

Posting here is my very last attempt to fix this problem. If the issue remains unresolved I will accept that Vodafone has generously decided to give our household free uncapped naked broadband.

With this level of incompetence, I am mystified how they can turn a profit. 

Tim