Vodafone VDSL service/plans discussion

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#981138 6-Feb-2014 11:43

Received my 2 free modems yesterday via courier. 1 is the Huawei VDSL modem (correct) and 2nd is the older HG556A ADSL2+ modem (incorrect). They will not be able to courier the replacement today of course. Cutover to VDSL is due on Monday so I hope they courier it on Friday so I get it on Monday.

EFTPOS runs over broadband. There is POTS line backup but it does take a lot longer to dial in and then accept every EFTPOS transaction via POTS if broadband is down.

Do whatever you want to do man.

hairy1

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#981163 6-Feb-2014 12:20

Thanks very much for the call TimA this morning. Great customer service.

Tracked down issue to bad wifi (thought I had done some wired tests but obviously not! sorry JohnR). Speedtest via Ethernet is all good.

Cheers, Matt.

My views (except when I am looking out their windows) are not those of my employer.

Py99ajh

19 posts

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#981218 6-Feb-2014 14:01

In regards to the Huawei modem supplied with the VF package

Is anyone using this with their own wifi router? (ie in bridge mode?)

Cheers

Coil

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#981224 6-Feb-2014 14:13

Py99ajh: In regards to the Huawei modem supplied with the VF package

Is anyone using this with their own wifi router? (ie in bridge mode?)

Cheers

I play around with a few drayteks and fritz's

Malingo

204 posts

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#981518 6-Feb-2014 20:56

hairy1: Thanks very much for the call TimA this morning. Great customer service.

Tracked down issue to bad wifi (thought I had done some wired tests but obviously not! sorry JohnR). Speedtest via Ethernet is all good.

Cheers, Matt.

did you get your VoIP working all good?

DjShadow

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#981531 6-Feb-2014 21:18

hairy1: Thanks very much for the call TimA this morning. Great customer service.

Tracked down issue to bad wifi (thought I had done some wired tests but obviously not! sorry JohnR). Speedtest via Ethernet is all good.

Cheers, Matt.

I've found the Wifi to be not that great, most speedtests I do I get around 22mb (on a 45mb connection) but I tried a 5ghz wireless AC adaptor which did nearly manage to hit full speed. Of course Ethernet will give you a decent speedtest.

The Huawei Router is not at fault, I bridged my old netgear router to it and had no improvement with wifi speed (using 2.4ghz).

I have found with the 10mb upload speed it does make webpages feel a lot more snappier.

Coil

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#981541 6-Feb-2014 21:44

DjShadow:
hairy1: Thanks very much for the call TimA this morning. Great customer service.

Tracked down issue to bad wifi (thought I had done some wired tests but obviously not! sorry JohnR). Speedtest via Ethernet is all good.

Cheers, Matt.

I've found the Wifi to be not that great, most speedtests I do I get around 22mb (on a 45mb connection) but I tried a 5ghz wireless AC adaptor which did nearly manage to hit full speed. Of course Ethernet will give you a decent speedtest.

The Huawei Router is not at fault, I bridged my old netgear router to it and had no improvement with wifi speed (using 2.4ghz).

I have found with the 10mb upload speed it does make webpages feel a lot more snappier.

Tried all the modems i could get my hands on.

The issue is transferring WiFi packets into DSL packets etc. The issue lies there. It happens on Fritz, Huawei, Draytek, and heaps of AP's i had lieing around. Its just lack of resource.

Quic Broadband

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hairy1

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#981543 6-Feb-2014 21:48

Yeah. Wired stuff is performing fine.

I didn't get the VOIP going in the old router unfortunately. It looks like the HG556 runs the ATA off the DSL side of things. Off to buy an ATA at some stage.

IP for the alarm would be good but the alarm guys charge like wounded bulls and have no idea about IP stuff.

My views (except when I am looking out their windows) are not those of my employer.

Coil

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#981546 6-Feb-2014 21:54

hairy1: Yeah. Wired stuff is performing fine.

I didn't get the VOIP going in the old router unfortunately. It looks like the HG556 runs the ATA off the DSL side of things. Off to buy an ATA at some stage.

IP for the alarm would be good but the alarm guys charge like wounded bulls and have no idea about IP stuff.

Careful in that territory.
For the hassle, Just get POTS..

hairy1

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#981550 6-Feb-2014 22:03

The alarm has been working fine with the HG556a and 2talk on the VOIP. It is frustrating that the ATA on the 659 is locked down.

I have been running ATA's of varying descriptions for the alarm dialer for around 7 years now and sold my old WRP400 when I got the HG556. The alarm simply dials our cellphones. There is no "monitoring" as such.

POTS will add $24 per month to the phone bill just for alarm monitoring so will stick with a cheap ATA and VOIP.

Cheers.

My views (except when I am looking out their windows) are not those of my employer.

billgates

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#981826 7-Feb-2014 13:56

Try this for the admin login to change your DNS on the HG659. Yes it is case sensitive.

Username -
Password -

Edit - Sorry folks. After a request from VF support, I have removed the credentials. However if you PM me, I will PM you the credentials providing you do not go around posting it in forums as it's against VF's wish.

Do whatever you want to do man.

ech3lon

369 posts

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#982034 7-Feb-2014 18:04

billgates: Try this for the admin login to change your DNS on the HG659. Yes it is case sensitive.

Thanks for posting.

I questioned this practice of Vodafone of not giving this info in the first place for a product that we actually purchased.

hio77

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Lizard Networks

#982154 8-Feb-2014 01:32

Bigted: Woops!

Such repost, much shame, wow.

beating the dead horse dont you think at this point?

for reasons beyond me, that information is removed pretty soon after its posted. might be best left, unposted...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

idle

175 posts

Master Geek

#982167 8-Feb-2014 07:48

I am not complaining, and Vodafone have been communicating well. This note is for information. I spoke to Retention team and committed to VDSL on 23rd Jan at approx 1 pm. I have had TXT on Waitangi Day to inform that installation will occur on Wed 12th Feb. The interesting thing was to get an e-mail yesterday, to inform me that I am to expect TWO HG659 Modems. They have been picked up by courier and are in transit. I hope I do not need Two modems! Further, I hope that I am not to be charged for TWO modems! I notice that someone else got Two, so it may be that Vodafone needs to review protocols?

Zippity

683 posts

Ultimate Geek

#983339 10-Feb-2014 14:33

Got my VDSL connected this morning.

40.19 down and 9.69 up.

Not bad considering I normally used to get 14.73 down and 1.07 up.

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