[TelstraClear] TelstraClear T-BOX feature demo page

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273 posts

Ultimate Geek

#387818 4-Oct-2010 19:08

BigBadaboom:
kiwipawl:
Good luck.

I gave up after waiting 4 days.

I know you're not happy, and went elsewhere, but give them a break mate. It's only been released for 10 days. Sure they have some teething troubles. Sh#t happens. If it's still this bad after a month, then you might be justified in heaping scorn on them. But for now I think they are allowed some slack.

Hi BIGBadaboom

I know it has only been released for ten days, but how long have we been waiting for it to be launched and going by comments it has been in beta testing for at least 4 months. Surely they expected a huge demand for the product?

I hardly feel that I have been heaping scorn on them but merely reflecting alot of other peoples comments on here as well.

As already stated in my previous messages I have been relativley happy with TCL up untill now, but feel that they have got this install so wrong. The fact that I found out on facebook about the install and are having to rely on staff on a forum to try and sort out my issues. Don't get me wrong I really appreiciated their help and what they tried to do to sort out my issues, but wonder about people who don't know about Geekzone.

When I contacted TCL by phone they told me it wasn't their problem and to contact Downer. I paid TCL to provide a service not Downer.

I realise that there will always be issues with bleeding edge technology and accept that, but there is no excuse for lack of communication with and bad customer service. A friend of mine had his installed one day after ordering it by a different installer go figure?

As I think it was starblazer, mentioned in one of his posts, my deal with Sky is only for 12 months and depending on what happens at TCL over that 12 months I may shift back to TCL for my TV.

Anyway BIGBADaboom don't take my comments so peronally and I am sure if I actually managed to get mine installed I would as happy with it as your are with yours.

Hope you enjoy it and when I check back here in 12 months all I will see is positive glowing reports on the T-box.

Happy viewing.

BigBadaboom

151 posts

Master Geek

#387905 4-Oct-2010 21:33

@kiwipawl

My comments were triggered by your posts, but weren't directed solely at you. Sorry if you felt attacked.

Quinny

885 posts

Ultimate Geek

Trusted

#388056 5-Oct-2010 09:21

As one of the people on the beta I can say in all the time I had the box (a few noted bugs aside) it worked wonderfully with only minor issues none of which seemed affect my enjoyment of the product.

I think (and I have zero idea I am just thinking out loud here) TCL went ahead then had a couple of small issues in that process make things worse.

The change of all plans at the same time to the new caps, daylight savings (which glitched stuff for several companies), some provisioning issues, new installers not getting things right, people not expecting the box takes a while to update first time (I had noted that in the review), skewed demand to the facebook notice, not telling the people who had been waiting on the priority signup first, a software update that caused a couple of unexpected issues, all come to mind.

Some of those in a big company or product roll out you cannot avoid. Some well I am sure at a meeting somewhere a implementation review will see them noted.

Choice in the market place is great and it is awesome that finally TCL have something out there. It will only get better much as MySky now is not the same as when released.

mad01

76 posts

Master Geek

#388104 5-Oct-2010 10:51

Hi there,

I've had the t-box for a little over a week now and agree with most of the frustrations echoed on this board.

The installation took about 2 hours to get some sort of signal out of the t-box, and then none of the channels where available (not the installer's fault). This had to be sorted from the central place, but they couldn't figure it out either. Eventually the channels appeared - i guess without the smartcard they can basically control the whole box remotely.

Box itself is quite nice, good features and everything but I don't know enough about sky's offering to know if it's better or not. All I know is that they are years behind in their HD offering.

Anyway, my problem is with the Internet - so far I've lost it three times in the last week. I don't see how the t-box and internet connection would be related, but has anyone experienced Internet issues (eg 'online' light is off or blinking) in the Christchurch area?

As previous posters, we will probably leave Telstraclear as well, but mainly for their service unreliability as we need internet to work remotely.

I would like the option to record remotely on the t-box though!

Cheers
M

chiefie

I iz your trusted friend
5877 posts

Uber Geek

Retired Mod

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Lifetime subscriber

#388105 5-Oct-2010 10:59

@Mad01, it could be to do with their upgrades happening in the recent weeks? Or could be some unknown/undetected damages by the earthquake. Have you called TCL and let them know your experience.

All is fine at Upper Riccarton for us.

Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

Please read the Geekzone's FUG

ZollyMonsta

3009 posts

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#388115 5-Oct-2010 11:22

Mad01: PM sent.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

sub

358 posts

Ultimate Geek

#388364 5-Oct-2010 17:02

I got a T-Box successfully installed this afternoon. It's generally pretty good.

The only thing that really bothers me is how sluggish it is - both navigating the menus and changing channels. Its much slow than MySky. Hopefully they can improve things in future software updates (I suspect not though).

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

ThatGuy2004

19 posts

Geek

#388453 5-Oct-2010 20:28

Using the Red and green remote buttons is faster to jump through the Guide pages. Quicker speeds through Guide using arrows would be good, c.f. previous decoder. Guide is quite different to the old digital box. T-box Guide seems to squash in a lot more channels on screen and the font is quite hard to read on my Sony 29". Sounds like a good excuse for a bigger TV one day...

mad01

76 posts

Master Geek

#388631 6-Oct-2010 09:08

@PM: Thanks for that

@Chiefie: We live in the Burwood area, and yes there has been earthquake damage but I don't think this is related. But thanks for that though. Also, I know that the issue last tuesday was more than the internet - the TV wasn't working either, and I have a few recording that have 'FAILED'... Oh well.

I have bought a sim card for mobile broadband in case this happens again, as we rely on the Internet on a daily basis. I couldn't find any provider that hasn't got expiration on their data package, if anyone knows otherwise please let me know (I remember paying 15 pounds on Vodafone UK for 1 GB of data that had 6 months validity).

Back on the t-box though, thanks to this forum I know there is the 'padding' option to had some time after recording, but it would be nice if the box was intelligent enough to understand when the program starts and stops, or is this too much?

Quinny

885 posts

Ultimate Geek

Trusted

#388634 6-Oct-2010 09:16

Mado1 - the failed means you have more than two items set to record at the same time. It checks when it records not when set if it is a series record.

Also if you have added "padding" for record overruns the padding counts as well.

I removed all padding in the end as i would rather the odd recording with the end missed than lots of faileds.

chiefie

I iz your trusted friend
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Lifetime subscriber

#388635 6-Oct-2010 09:17

I am confident to say TCL will improve their T-Box as the time goes on, as like how MySky first started, it hasn't had a lot of bells and whistles but today, MySkyHDi is like a completely different beast.

This round, TCL's T-Box gets a lot of criticism especially when everyone knows how MySkyHDi works and regarding that to what something T-Box will have to live up to, to keep on-par. It was quite the case when MySky first came out in NZ as there was simply nothing like it to compare to. (Exclude DreamBoxes et al...)

Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

Please read the Geekzone's FUG

BigBadaboom

151 posts

Master Geek

#388783 6-Oct-2010 15:45

Quinny: Mado1 - the failed means you have more than two items set to record at the same time. It checks when it records not when set if it is a series record.

That's not correct. It *does* do a check at for more than two recordings when you try to add a new one.

I'm not sure whether it takes padding into account when it does these checks though. What would be really nice is if it was intelligent enough to add padding when it could, but not if it needed the tuner for another recording.

Mado1: it would be nice if the box was intelligent enough to understand when the program starts and stops, or is this too much?

Kind of, yes. It's rather tricky technically to tell exactly when a program ends (from the boxes point of view). Automatically detecting when to extend a recording is a hard problem.

I suppose one alternative approach would be to flag programs in the EPG that are likely to over-run (like the Oscars) and let the box automatically add some padding.

Having manual record so you could do it yourself would also be good. As would the TiVo facility of being able to adjust the padding when you set up a new recording (not just as a global setting).

BigBadaboom

151 posts

Master Geek

#388786 6-Oct-2010 15:48

Is anyone else experiencing box crashes? I've had mine crash three times now. I get a blank screen and there is no response to input (via remote or front panel button).

Just want to know if it's the software, or if I have a dodgy box...

r2b2

586 posts

Ultimate Geek

#388789 6-Oct-2010 15:53

One thing that would be good would be that, if you are recording two programs back-to-back on the same channel, it didn't add end and start padding (recording the same thing twice at the same time seems a little overkill :) )

ZollyMonsta

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#388793 6-Oct-2010 16:00

mad01:
Back on the t-box though, thanks to this forum I know there is the 'padding' option to had some time after recording, but it would be nice if the box was intelligent enough to understand when the program starts and stops, or is this too much?

The T-Box has no idea when a programme starts or finishes (it's not psychic)

It can only rely on two things:

Correct EPG Data

Networks running their channels on time

Unfortunately the latter is the main culprit for beginnings and ends of programmes being missed. Padding can help, but not always.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

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