My wife keeps saying to me that this is a good concept but crap implementation and we would be better off going to Sky direct.

gavinbennett:

Benoire:

 

Have VF responsed to the stuttering issue?  The VF forum is quite in terms of VF feedback and @sansom is playing a different role is got quieter here too.

 

I had a few hours this morning, so spent the time going through ALL of the hoops to get a case open with VF for this stuttering/micro pause issue. I am hoping that I can at least get this issue escalated to the right channel within Vodafone. I have linked to this thread in my support conversations, to prove that it is a service issue, not local to my VTV devices, router, network, HDMI cable, ethernet cable, ONT, internet connection, those are all of the steps we ran through today 😞

Hi @gavinbennett & @benoire,

Yes, I have stepped out of the VTV area for a while but I've been made aware of this micro-pausing/stuttering (I've only noticed a couple of examples myself, so it appears to affect some users much more than others?).  Late last week I received the following update from the VTV operations team:   

- Over the last couple of months we have been investigating intermittent video continuity issues on our video delivery platform. These issues can trigger micro-freezing or lagging video for the end user.

- Our monitoring shows that the issue has increased in frequency over the last couple of weeks. So in the next few days (and weeks if required) we will be deploying several changes which should fix the root cause and reduce the number of events.

So no definitive answers yet, but I'll get the team to update here as they discover what's at fault and time to fix.

Stu1: This is really a terrible product , restarting and rebooting every couple of days really is a joke. Do they really test releases or another example of fragile rolling out products half assed with minimum testing as MVP. The customer experience is really terrible with this product .

Hi @Stu1, I'm sorry to hear that you are having issues.  This shouldn't be happening as the current firmware is stable and restarts/reboots shouldn't be required - especially not every couple of days.  The vast majority of users do not need to do this and report a very good customer experience.

If you direct message me to discuss how we might trouble shoot what's causing this for you.  Maybe there is an issue with your particular VTV box?  Are you running over a mesh or other extended/boosted Wi-Fi network? 

Please DM me and I'll sort this out.

freitasm:

 

I think it's time to realise Vodafone has turned to other things now. Shame as the little box is really good but the small bugs are really going to make consumers unhappy with it.

 

Hi Mauricio, to clarify, it's true that *I've* turned to other things .. but there's still a team of Engineers and a Product / Marketing squad continuing to focus on Vodafone TV. 

Yes there is a micropausing issue that the Vodafone & Velocix Engineers are attempting to resolve.  It only affects some people a little (eg me!), but does seem to affect some people more regularly.. making it harder to understand and diagnose.   The team are focussed on resolving asap.

I'm now working on another project, so not as responsive as before and can only check in occasionally in my spare time at the moment.  I'll see if I can arrange for others at Vodafone to step in to this forum given this. 

MikeB4:

 

@IvanPiacun That bug was fixed on my VTV by changing the HDMI cable from port 1 to port 3 on my TV

 

My VTV box is on HDMI port 2 which is not an ARC port. The ARC port is HDMI Port 1 on which I have my Sony Blu-Ray Home Theatre System and the other ports are not special in any way on my Sony Bravia KDL-60EX720 TV. So I still believe we have a bug in YouTube code on the Beta Test VTV Boxes, as I note the YouTube code on the non Beta Box has a slightly different interface now. Any comments please @Sansom or @ZollyMonsta?

@sansom  do you have any update on when remaining SKY channels will transition to HD on Vodafone TV? BBC Earth, Nat Geo, UKTV etc which are broadcast by SKY in HD.

The last update I can find on this thread was to suggest they were transitioning over in April this year?

"HD upgrades for these channels are in budget (Harmonic encoder licence costs) and planned for our next financial year... so expect these to be upgraded to HD in April."

freitasm:

I think it's time to realise Vodafone has turned to other things now. Shame as the little box is really good but the small bugs are really going to make consumers unhappy with it.

@IvanPiacun my unit wasn’t connected to the Audio return channel but changing to HDMI 3 stopped the issue with switching from YouTube. Something to do with how digital rights management is installed on some ports on a TV not all have it applied the same across ports.

sansom:

freitasm:

I think it's time to realise Vodafone has turned to other things now. Shame as the little box is really good but the small bugs are really going to make consumers unhappy with it.

 

Hi Mauricio, to clarify, it's true that *I've* turned to other things .. but there's still a team of Engineers and a Product / Marketing squad continuing to focus on Vodafone TV. 

 

Yes there is a micropausing issue that the Vodafone & Velocix Engineers are attempting to resolve.  It only affects some people a little (eg me!), but does seem to affect some people more regularly.. making it harder to understand and diagnose.   The team are focussed on resolving asap.

 

I'm now working on another project, so not as responsive as before and can only check in occasionally in my spare time at the moment.  I'll see if I can arrange for others at Vodafone to step in to this forum given this. 6;

My tolerance with this has nearly run its course.

@sansom - Thanks for taking the time to explain the above. It is good to hear that there has been internal VF acknowledgement of this issue. I look forward to the upcoming several changes to fix the root cause.

The issue I was having with catch up on Sky channels has fixed itself but I now get the message that I am not connected to the internet when in TV channels but can access say Netflix or YouTube ???? It just never seems to be issue free.

MikeB4:

 

The issue I was having with catch up on Sky channels has fixed itself but I now get the message that I am not connected to the internet when in TV channels but can access say Netflix or YouTube ???? It just never seems to be issue free.

 

That was mine a few days ago. Poster here suggested turn off (ie unplug) leave a while then turn on. Fixed mine 

Quinny:

 

 

 

 

 

That was mine a few days ago. Poster here suggested turn off (ie unplug) leave a while then turn on. Fixed mine 

 

Yeah that was me. It worked again. I am tired of constantly fixing things when al just want to relax and veg out or catch up on some news. I find my myself agreeing with my wife and thinking about returning to Sky TV.