Krapi Cable Congestion?

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#1570649 12-Jun-2016 19:54

Freshly rebooted cable modem:

I'll have to pay the $199 break-fee to get off cable, have tried going through the complaints/retention channels but they keep running the line "millions is being spent on the cable network, it will be great soon"

Kodiack

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#1570650 12-Jun-2016 19:55

DjShadow:

I'll have to pay the $199 break-fee to get off cable, have tried going through the complaints/retention channels but they keep running the line "millions is being spent on the cable network, it will be great soon"

Can't say it enough: Go to TDR.

DjShadow

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#1570655 12-Jun-2016 19:58

Have read up the TDR pages and found a section on it saying they likely won't act if the problem is just slow speed, I know if its the middle of the night or best part of a week day it can hit full speed

freitasm

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#1570656 12-Jun-2016 20:01

DjShadow:

Have read up the TDR pages and found a section on it saying they likely won't act if the problem is just slow speed, I know if its the middle of the night or best part of a week day it can hit full speed

It is not "slow speed". It's a network problem, acknowledged by the management who sent out a letter to all customers on HFC promising full functionality restored by October 2015.

This did not happen. There's no firm update on when things will go back to normal.

Go to TDR.

Kodiack

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#1570659 12-Jun-2016 20:06

freitasm:

It is not "slow speed". It's a network problem, acknowledged by the management who sent out a letter to clients promising full functionality restored by October 2015.

This did not happen. There's no firm update on when things will go back to normal.

Go to TDR.

Yes, just go to TDR. At the very worst, they won't be able to change anything. But if they can change anything, you'll potentially save hundreds of dollars, and prevent Vodafone from gaining undeserved profit. TDR has a pretty simple 3-step check to see if you should file a complaint, and in your case, you most definitely should.

TDR was incredibly fast to act when I submitted a complaint to them. I had a call from TDR within 24 hours, and Vodafone was in contact with me within 72 hours.

Additionally, if enough people complain to TDR, it will hopefully help force Vodafone's hand so that they can invest in fixing the problems sooner. Paying Vodafone's fee should be the absolute last resort. Fight tooth and nail. Fight not just for yourself, but for the rest of the customers that may otherwise be pressured by Vodafone into paying a bogus fee.

DjShadow

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#1570661 12-Jun-2016 20:06

I'll give them a ring tomorrow as per what is said on this link:http://www.tdr.org.nz/making-a-complaint/how-the-complaint-process-works

Kodiack

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#1570664 12-Jun-2016 20:08

It's even easier to submit a complaint online. I submitted that form in the evening and TDR gave me a ring the day after.

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freitasm

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#1570672 12-Jun-2016 20:15

Vodafone sent out a letter to users , date 7th July. The first reference here is from this post.

Full stream ahead, Wellington

Hi there,
We're upgrading our network to improve data speeds in your area.

With the huge success of streaming video services such as Netflix and NEON, we're seeing massive spikes in demand for data across New Zealand, and on Wellington's local cable network. In fact, it's a 30% increase in data usage on our network every month!
That's why we are spending millions ensuring your network not only meets current data needs, but future ones too.
At different times of the day, you may have noticed your network speeds have slowed as it's trying to meet demand. We want you to be able to use the network to your heart's content. So we're putting steps in place to upgrade our network to ensure consistent and reliable fast speeds.
You'll notice two step-changes of improvement over the next couple of months as we release the network enhancements we're currently working on. You will see improvements in your Broadband speed by August and then experience consistent and reliable fast speeds from September.
After that, it will be 'full stream ahead' for all our Vodafone customers so you can make the most of doing more of what you love online.

Regards
TonyBaird
Technology Director

Since then we have been told repeatedly that works is being done. Since this is happening continuously, you should be able to refer to the letter.

BarTender

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#1570676 12-Jun-2016 20:23

Kodiack:

Jase2985:

the max for VDSL is 100/50 or 70/30 depending on the line card. most people wont see that though as speeds are based on attenuation/distance.

Yep, the theoretical maximums for VDSL are quite impressive, but rarely do I see anyone get anywhere near what @gbwelly is actually getting. That's pretty much a near-perfect 70/30 line.

Numbers I have seen are 15% of VDSL customers have a connect rate of 70Mbit, ~3% have over 70Mbit and there is a nice bell curve from 40Mbit to 65Mbit where the vast majority of people sit. So I don't think it is that uncommon.

ramboky

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#1570678 12-Jun-2016 20:37

DjShadow:
I'll give them a ring tomorrow as per what is said on this link:http://www.tdr.org.nz/making-a-complaint/how-the-complaint-process-works

Make an online complaint as per @Kodiak's suggestion. All you need to decide is if you want to stay, at a reduced or zero cost (I wouldn't accept any cost at all) or to cut your losses and ask TDR to get you out of your contract with no penalty. If you do decide to exit and switch to VDSL, do yourself a favor and pick any ISP aside from Vodafone.

Kodiack

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#1570783 13-Jun-2016 03:00

3 am. Connection has gone straight to hell and remained there for ~10 minutes, even after a modem reboot. I could not get to Google at all, and sites like Speedtest.net and parts of Geekzone refused to load. Strangely, other websites such as Discord and Slack continued working well.

I still cannot get to Speedtest.net. The connection is a mess. Not sure how things managed to get so disgustingly broken in the middle of the night. 3G connection is still behaving fine, though.

Kodiack

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#1570787 13-Jun-2016 03:32

The above issues seemed to sort themselves out after ~20 minutes. Gotta say that it's not every night that it goes belly up. :P

richms

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#1570789 13-Jun-2016 03:35

Probably un notified work on it.

Chorus and the DSL ISPs are great at not telling you stuff is happening. No reason to expect VF would be any better.

Richard rich.ms

Kodiack

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#1570790 13-Jun-2016 03:37

richms:

Probably un notified work on it.

Chorus and the DSL ISPs are great at not telling you stuff is happening. No reason to expect VF would be any better.

Yeah, that's one of the possibilities I'd most expect, especially at this hour. I doubt there are too many people that will be fussy if their connection is basically offline for ~10-20 minutes near 3 in the morning, haha.

Performing solidly now, at least.

DjShadow

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#1570792 13-Jun-2016 04:14

Kodiack:

richms:

Probably un notified work on it.

Chorus and the DSL ISPs are great at not telling you stuff is happening. No reason to expect VF would be any better.

Yeah, that's one of the possibilities I'd most expect, especially at this hour. I doubt there are too many people that will be fussy if their connection is basically offline for ~10-20 minutes near 3 in the morning, haha.

Performing solidly now, at least.

Seems like a good time of the day (well...night) to fix the congestion issues

[/dreaming]

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