[WXC/VFX] Slow speed and poor connectivity are driving me mad

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Slow speed and poor connectivity are driving me mad

1 | 2

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#508401 18-Aug-2011 10:30

SimonGeorgeBrown: I don't even want to remember the headaches that WorldxChange caused me. I always found their customer service rude and pointless. Nothing ever got done and I had the same issues as you, and then some. I recommend dumping them as soon as possibly.

Without defending WxC in any way I'm almost willing to put money on the issue being a wiring issue within the OP's home. WxC have suggested this as the cause and have quite clearly tried numerous other possible solutions.

By far the vast majority of DSL speed and connection related issues are within the home, particularly with wiring, and there is nothing that the ISP can do in this case except for making this clear to the account holder, most of whom don't want to believe this or don't want to pay to fix the issue.

IMHO there should be NO self install options for DSL. Without a master DSL filter you will get a substandard connection in the vast majority of cases, however most people don't want to pay money to get a professional job done the first time around, and suffer from the consequences, typically blaming their ISP for the issue. I'd take a stab right now and say there are hundreds of posts on here over the years where somebody ranting about their DSL issues and laying all the blame on the ISP and or Telecom when the issue has been with their home wiring.

rawsoncj

22 posts

Geek

#508403 18-Aug-2011 10:33

Well, a Telecom tech just came by and fiddled around with a box on the street outside my house for about 15 minutes. My connection went up and down about four times as he did his testing, then he left. He never even knocked on my door.

Suddenly, rather than the 1.05 Mbps up and 0.05 Mbps down I was seeing yesterday, I'm getting 4.51 up and 0.69 down instead, which is much more in line with what I've come to expect from connections in my area.

I hope this is the end of this saga.

SimonGeorgeBrown

50 posts

Geek

#508416 18-Aug-2011 11:04

sbiddle:
SimonGeorgeBrown: I don't even want to remember the headaches that WorldxChange caused me. I always found their customer service rude and pointless. Nothing ever got done and I had the same issues as you, and then some. I recommend dumping them as soon as possibly.

Without defending WxC in any way I'm almost willing to put money on the issue being a wiring issue within the OP's home. WxC have suggested this as the cause and have quite clearly tried numerous other possible solutions.

By far the vast majority of DSL speed and connection related issues are within the home, particularly with wiring, and there is nothing that the ISP can do in this case except for making this clear to the account holder, most of whom don't want to believe this or don't want to pay to fix the issue.

IMHO there should be NO self install options for DSL. Without a master DSL filter you will get a substandard connection in the vast majority of cases, however most people don't want to pay money to get a professional job done the first time around, and suffer from the consequences, typically blaming their ISP for the issue. I'd take a stab right now and say there are hundreds of posts on here over the years where somebody ranting about their DSL issues and laying all the blame on the ISP and or Telecom when the issue has been with their home wiring.

I agree that there are a lot of cases where wiring is the issue(my partners parents place, no matter who they are with they get slow speeds and the phone is fussy = clearly a problem with their wiring). But, in the case of WxC, once I changed providers speeds where fine and I had no connection problems.(and on many forums I saw people say this about them, at least in the Hamilton region)

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#508418 18-Aug-2011 11:08

You were in Hillcrest 28b ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

SimonGeorgeBrown

50 posts

Geek

#508496 18-Aug-2011 12:18

Yeah, that'd be me.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#508509 18-Aug-2011 12:32

interestingly enough I don't see a single entry against your details where you have called into to complain or even log an issue , surely if you had heaps of issues you would have at least logged a problem , happy to accept criticism when warranted and there will be times where we could have serviced or supported our customers better, but you say nothing every got done for you but looking at what I see I do not see a single entry in the the whole 7 months where you have logged a fault or requested anything ... so a little surprised by the comments.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

SimonGeorgeBrown

50 posts

Geek

#508524 18-Aug-2011 12:47

For the first 4-5 months I was happy with the service(albeit, slow). But I did call several times before disconnecting, always with the same result, being asked to check my settings and reset my modem ect.

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

RunningMan

8954 posts

Uber Geek

#508531 18-Aug-2011 12:53

rawsoncj: Well, a Telecom tech just came by and fiddled around with a box on the street outside my house for about 15 minutes. My connection went up and down about four times as he did his testing, then he left. He never even knocked on my door.

Suddenly, rather than the 1.05 Mbps up and 0.05 Mbps down I was seeing yesterday, I'm getting 4.51 up and 0.69 down instead, which is much more in line with what I've come to expect from connections in my area.

I hope this is the end of this saga.

Excellent - always good to hear the outcome. Looks like it was something outside of Xnet's control though.

maverick: interestingly enough I don't see a single entry against your details where you have called into to complain or even log an issue

Perhaps he called a different company who were rude and pointless

I am in no way affiliated with WxC, and I certainly can't speak for every member of their staff, but in my experience, the helpdesk staff have always been both knowledgable and proffessional.

Niel

3267 posts

Uber Geek

Trusted

#508658 18-Aug-2011 16:48

There is no need for a technician to ever enter your home unless there is a fault inside your home. All homes (should) have a "demarcation point", a little box where the phone line enters the home (under eaves or against an outside wall, but always at the front of the house). This is the point where issues become your responsibility, and the point where a technician can test to confirm.

$200 is nothing, wait until you have a power cable, water pipe, or waste water fault. But I would agree it is probably the landlord's cost, and is tax deductible.

We are building a new home over a council main storm water pipe. We had to get the pipe videoed and if it is found the pipe will not last 50 years then it is our cost to replace the pipe...

You can never have enough Volvos!

1 | 2