Vodafone shutting down email?

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#1877717 5-Oct-2017 10:56

Zigg:

I was surprised when I saw it, here's a screenshot from Thunderbird.

Thanks Zigg. It's no wonder they've been experiencing problems running their mail system if that's the best the team can come up with. It's most definitely not best practice. It's completely unusable.

MurrayM

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#1877724 5-Oct-2017 10:59

Zigg:

SirHumphreyAppleby:

Zigg:

Just did another test from my other Gmail account to my Paradise address and it came through pretty quick. The sender field has this address now <redirect@vodafone.co.nz>.

Is that address showing up as the "From" field in your e-mail client? That definitely should not be the case.

EDIT:

What should happen is that Vodafone forwards the e-mail on using your Vodafone address (or possibly one of theirs) in the envelope ("mail from" command) to get around SPF checks, but leaves the original message unaltered. The 'sender' may be added to the headers by the sending or receiving SMTP server, but the 'From' address should be untouched.

I was surprised when I saw it, here's a screenshot from Thunderbird.

I just tried sending to my old ihug.co.nz email address, which I've now got set up to forward to my Gmail address, and it came through with the actual sender's email address in the From field, no sign of redirect@vodafone.co.nz. So maybe this is something specific to paradise.net.nz forwarding?

SirHumphreyAppleby

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#1877732 5-Oct-2017 11:05

MurrayM:

I just tried sending to my old ihug.co.nz email address, which I've now got set up to forward to my Gmail address, and it came through with the actual sender's email address in the From field, no sign of redirect@vodafone.co.nz. So maybe this is something specific to paradise.net.nz forwarding?

Could you post the Received-SPF header? I believe GMail servers add that.

I'd like to know what e-mail address is included... if it's your original address, or a more generic address like redirect@vodafone.net.nz.

Received-SPF: pass (google.com: domain of user@example.com designates 10.20.30.40 as permitted sender) client-ip=10.20.30.40;

MurrayM

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#1877770 5-Oct-2017 11:20

SirHumphreyAppleby:

MurrayM:

I just tried sending to my old ihug.co.nz email address, which I've now got set up to forward to my Gmail address, and it came through with the actual sender's email address in the From field, no sign of redirect@vodafone.co.nz. So maybe this is something specific to paradise.net.nz forwarding?

Could you post the Received-SPF header? I believe GMail servers add that.

I'd like to know what e-mail address is included... if it's your original address, or a more generic address like redirect@vodafone.net.nz.

Received-SPF: pass (google.com: domain of user@example.com designates 10.20.30.40 as permitted sender) client-ip=10.20.30.40;

Hmm, I've just realised that my set up isn't quite as simple as my ihug.co.nz address forwarding to my gmail.com address. I actually have my ihug.co.nz address forwarding to a different address that I have control over and that in turn forwards to my gmail.com address. I did it this way so I could change the ultimate destination as Vodafone said the forwarding address could only be set up once.

So I'm not sure if posting any headers will show what a normal person might see. But I can confirm that the word "vodafone" doesn't appear anywhere in any of the headers.

Aaroona

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#1877809 5-Oct-2017 11:51

freitasm:

We still have about 3,000 Geekzone accounts registered with one of the affected email domains. I have just sent an email reminder to everyone this morning.

If you have a Geekzone account with any of the following, please change your email address in your profile:

vodafone.co.nz
vodafone.net.nz
ihug.co.nz
clear.net.nz
wave.co.nz
pcconnect.co.nz
quik.co.nz
paradise.net.nz
If you don't and need to reset your password in the future we won't be able to help.

What I am curious about is what happens to those that own domains registered via Vodafone/Telstra and use their email services? I assume they are also affected by this? Or do they get some actual attention and have a more commercial grade product?

yitz

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#1877812 5-Oct-2017 11:58

Aaroona:
What I am curious about is what happens to those that own domains registered via Vodafone/Telstra and use their email services? I assume they are also affected by this? Or do they get some actual attention and have a more commercial grade product?

My understanding from what I've read on Vodafone Community forums is that domain customers will be migrated onto a different platform in the future.

Dell

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Aaroona

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#1877823 5-Oct-2017 12:13

@MikeHales what if we want to stop email forwarding. It seems that all that comes from my email addresses is spam now - didn't quite know how bad until they came through constantly with the forwarding.

Any chance we can request it to be stopped? I'm happy to sever ties all together.

MikeHales

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#1877835 5-Oct-2017 13:04

@Aaroona - Just message me the details and I can arrange that for you.

Aaroona

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#1877982 5-Oct-2017 16:48

MikeHales:

@Aaroona - Just message me the details and I can arrange that for you.

Thanks @MikeHales - have PM'd you now. Appreciate the help.

RingoTB

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#1883841 15-Oct-2017 17:09

@MikeHales I have a couple of questions.

I am paying $5 per month for just an @ihug.co.nz email. My ISP is not vodafone. Once 30 Nov comes and the vodafone email is cancelled, will my bill be updated to $0.00? Will the auto-forward still work if I am not paying anything with vodafone?

What happens to the auto-forward someone has set up should they leave vodafone? Does it keep forwarding or does it stop?

I have been with ihug for over 25 years and have literally hundreds of logins etc to change over. Once I do complete all that, likely to be next year sometime, can I then cancel the auto-forward?

Thanks

Foiler

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#1891127 27-Oct-2017 08:38

The email forwarding which is offered "forever" .. is that the same forwarding system as already exist?

My customer's email user@ihug.co.nz has been forwarding for years .. do we still need to set up a new "forever" forward by clicking on a link in an email?

If yes, then there is another problem, as he hasn't received yet the friendly email forwarding offer ..

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MikeHales

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#1891247 27-Oct-2017 11:12

@Foiler

No, separate. The forwarding you have already in place would shut down with the email account on 30 November. If you've got the email from us with the personalised link, you can use the forwarding details you already have. Then the account will remain active post 30th.

Foiler

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#1891305 27-Oct-2017 12:03

MikeHales:

@Foiler

No, separate. The forwarding you have already in place would shut down with the email account on 30 November. If you've got the email from us with the personalised link, you can use the forwarding details you already have. Then the account will remain active post 30th.

Thanks Mike .. is there any way of generating a personalised link? or some other option? also is it possible to check the new forwarder is actually in place? (can't test with a test message because it is already forwarding .. )

MikeHales

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#1891348 27-Oct-2017 13:01

@Foiler - Your customer should have received one but as forwarding already in place, spam filters may have got it. Get them to message me or I'll also message you my email address and they can request that way.

Rickles

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#1893516 1-Nov-2017 10:44

Q: If I go to my Clear/Paradise etc Account through Customer Zone, and then delete my email address, will that then stop the current Forwarding action that was set in place by Vodafone via their recent email link?

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