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Forums › One NZ (including Farmside) › [TelstraClear] Horrid international speed in general on Wellington Cable
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freitasm
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  #326300 4-May-2010 10:20
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Back on the original topic, it seems today (4th May) things are really slow. International sites are timing out or loading ok only after a few refreshes.




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mulac
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  #326310 4-May-2010 10:28
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Absolutely unbelievable TelstraClear. You have brought me to my last straw.

I've just done a Speedtest @ speedtest.net.  Results are 0.11M/bit down, and a 182ms response time.  That is pretty much un-useable IMO.  I'm suprised they still have customers with their current service, it makes XT look like gold!

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  #326325 4-May-2010 10:50
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I can't even get the f*ing speedtest site to load on my so called lightspeed connection - this is total crap - time to check out alternatives 




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  #326411 4-May-2010 12:25
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Me too.  Christchurch.  Perhaps I should buy some homing pigeons and strap SD cards to their legs, it'd be quicker.
 




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  #326415 4-May-2010 12:26
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Confirmed with TCL this morning, major issues with international traffic.
The fault is still under investigation though, so hold off on the pitch forks :) j/k! 

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  #326422 4-May-2010 12:37
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Horrible international is affecting business fibre connections too, very bad!

 
 
 
 

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lissie
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  #326426 4-May-2010 12:43
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I got a reply to my email to them -"We've recently discovered a fault with our international traffic, which we're currently investigating."




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freitasm
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  #326430 4-May-2010 12:48
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I am glad you received a reply from a technical person.


[Edited after reply below]




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  #326431 4-May-2010 12:48
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They've now got it listed on their status page. Finally.

 

"Currently customers nationwide will be experiencing
degraded service - slow international traffic.
Technicians are working to resolve this issue as soon as possible."

 

They have the outage listed as starting at 12pm, I put it somewhere closer to 9:30am.

lissie
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  #326432 4-May-2010 12:51
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The technical person asked me when I started having problems - for me it was 8am because I didn't login earlier. But I had issues over the last few days as well - just not as bad as today




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freitasm
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  #326433 4-May-2010 12:52
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Ok, got an official response: "TelstraClear does not differentiate traffic. There has been no lift or trend in queries to our contact centres regarding international performance recently. Today, we are looking into some reports of browsing issues."






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lissie
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  #326437 4-May-2010 12:57
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LOL freiasm - I just got this back from the TCL technical support guy -

Basically we've recently found today that we're experiencing an issue with international traffic and it appears to have been occurring since last night.

Unfortunately I don't have anymore information to share, as we're still looking for the root cause etc.




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  #326439 4-May-2010 12:58
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freitasm: Ok, got an official response: "TelstraClear does not differentiate traffic. There has been no lift or trend in queries to our contact centres regarding international performance recently. Today, we are looking into some reports of browsing issues."




That's because the callers who rang at 9am to complain will still be in the priority queue...

lissie
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  #326440 4-May-2010 13:00
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@sbiddle LMAO - I didn't bother calling although I was advised to by the chat person - I have better things to do but be on hold. They said it would take 24hrs for an email response but I got one in less than 1 hour.




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freitasm
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  #326554 4-May-2010 17:18
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I have just been told by TelstraClear that "a packet loss issue has been resolved. Still being monitored as a precaution."





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