Took them 2 hours to find the fault. Said it was a configuration problem and the vendor was working with them on it.
Then it took them 4 hours to "acquire" 4000 customers.
This morning when it was still down I called again and they told me that they had found a faulty card in it which was replaced.
They also told me last night that the ERX is a new one in the network.
They said that they have 14000 customers on it at present. At 500/hour, that's 32 hours to reconnect everyone... shocking!
This is exactly the same as the recent XT problem where the telco has all the customers on one box. When are these guys going to stop designing stuff this way?
Then it took them 4 hours to "acquire" 4000 customers.
They said that they have 14000 customers on it at present. At 500/hour, that's 32 hours to reconnect everyone... shocking!
This is exactly the same as the recent XT problem where the telco has all the customers on one box. When are these guys going to stop designing stuff this way?
What concerns me is the lack of capability to sign customers back onto the network 'acquire them'. In past outages this has been the weak point, and has prolonged outages for the end user.
500 users per hour ~ 7 seconds to 'acquire' a single user. Is that good enough when your customer base is in the tens of thousands? Im not a network engineer, but surely you could install a couple more authentication servers in the 1st place.
Cable modem connected for a brief moment (about the same time as meesham posted his was live - I'm in the same suburb) however its now back blinking the 'online' light.
Estimated Service Disruption End: 2 August 2010, 5:00 PM Last Updated: 2 August 2010, 7:06 PM
[...]
Current status - Vendor is still to isolate the cause.
Nice one TelstraClear.
meesham: I'm still undecided as to whether to go back to Telecom yet, I like the low latency of Cable but if there's another outage in the next couple of weeks it's going go be a no-brainer.
ADSL with interleaving turned off is lower latency than (TelstraClear) cable. Even with it turned on, they're about equal these days.
Crowbar: Cable modem connected for a brief moment (about the same time as meesham posted his was live - I'm in the same suburb) however its now back blinking the 'online' light.
Have you got solid service Meesham?
Yep mine seems to be stable, I haven't seen any dropouts.
Crowbar: There is now problem where a number of customers (like myself) have four solid green lights but still no access. Can't ping gateway or even modem.
What happens if you power cycle it to try and get a new session?
Ping: Mine is working - but its soooooooo damn slow...had to refresh this page about 10 times to load it.
Depends where you're looking....
http://www.stuff.co.nz/the-press/news/christchurch/3983291/TelstraClear-broadband-restored-to-Christchurch - fast and snappie...
Try the debconf in US and it just times out... http://debconf10.debconf.org/
That's not an ERX issue though I'd think... something else broke?
"It was too early to say what caused the outage and the company would investigate the issue tomorrow, Ms Robinson said. Compensation was "something that we will look at", she said."
We know what broke... I got my $3.66 though, so I'm happy. (wonder what it cost them to process a credit?)
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