crichton:

What a comedy to read all this lot.  Your complaints and frustration make very amusing reading.  Obviously very few of the posters here have ever worked in a team responsible for some form of public service.  If a major fuse blows you don't go looking for generators - that could run the risk of further damage.  You have to establish why the fuse blew and remove the fault if possible.  You have to ensure that nobody was injured by the exploding fuse - and render first aid, call ambulance etc even before starting on restoring service. Then you have to restore the service which may mean reloading systems, going through required warm up times etc.  Checking all the way that the systems themselves weren't damaged by the incident that blew the fuse.  You don't man/people your phones because these days they're probably run off the same power source that just got zapped.  If you have additional spare staff not actively engaged in restoring the service, then maybe, just maybe, you get them involved in trying to explain it all to several thousand users - provided that you have some way of communicating with them other than by waving a long banner out of the window.  I don't know anything about WXC installations, I'm just guessing. And probably weekend means reduced staff levels because the rate you pay for service doesn't cover 24x7 full staffing.

Fellow Geeks -if your activities require absolutely 100% failsafe phone and internet services then you're going to have to face up to some hefty bills for that level of service, if you can find a provider willing to take it on.