[WXC/VFX] WxC network down, calls to support keep dropping out

Forums › One NZ (including Farmside) › [WXC/VFX] WxC network down, calls to support keep dropping out

digitalkumara

42 posts

Geek

#192109 27-Feb-2016 13:14

Hi all

So I have lost all connectivity from my home VDSL connection to WxC/VNGSL or whatever the correct acronym is now. The last successful connection I had was at 11:51 am this morning. Sometime between then and 12:15 pm something happened. I unplugged my router for a full minute and reconnected it but the indicator LEDs are still red.

I have been trying to call their 0800 support line on my mobile ever since, but it sits on the on-hold music for several minutes then just drops the connection with no warning. Their website is offline too so I guess they are having some troubles, which may or may not be related...

Anyone have any idea if this is widespread or localized? I'm in Upper Hutt.

Thanks
Christopher

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281 posts

Ultimate Geek
+1 received by user: 19

#1500347 27-Feb-2016 13:16

It's widespread, I'm in the North Shore and no VDSL for me either :(

digitalkumara

42 posts

Geek

#1500348 27-Feb-2016 13:27

OK, good to know. So I guess it'll be a while before I can get through to find out if there is an ETA for resolution if all their customers are down.

If anyone else does manage to talk to them and they are able to provide further details it would be appreciated if you could post them here :)

I wonder if it's just VDSL customers and what (if any) other providers/networks are affected. I'd look into it a bit further myself but am running low on mobile data and don't know how long it will have to last...

geocom

597 posts

Ultimate Geek
+1 received by user: 143

Subscriber

#1500349 27-Feb-2016 13:34

Same here on adsl2+ looks like everything on their side is down. Cannot access wxc or xport on my phone either

Geoff E

Niel

3267 posts

Uber Geek
+1 received by user: 80

Trusted

#1500351 27-Feb-2016 13:40

ADSL2+ Pakuranga East Auckland down since 12:30. Don't even get hold music, just disconnect from their 2 support numbers. GZ is the first place I've checked after some diagnostics, glad my wife has some 3G data.

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bigreddog

236 posts

Master Geek
+1 received by user: 117

Subscriber

#1500352 27-Feb-2016 13:43

WXC Fibre down in Tauranga too

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Kooz

23 posts

Geek

#1500353 27-Feb-2016 13:46

Yep,

Massive outage. Nation wide, North to South.

VOIP network is down

Internet connections are down

Their 0800 toll free is down and their website

Feel free to contact Vodafone regarding your issue if it's urgent, but the most they can do is pass on the message.

Here's hoping everyone comes back online at the same time once they find the problem.

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Kooz

23 posts

Geek

#1500355 27-Feb-2016 14:05

Bit of an update.

They're having some serious network issues on their end that could cause people to be offline for several hours or more (12hr+).

Look for alternate sources of that internet goodness if you need to get anything critical done online.

geocom

597 posts

Ultimate Geek
+1 received by user: 143

Subscriber

#1500356 27-Feb-2016 14:10

So by the sound of it someone forgot to call before you dig then.

Geoff E

mercutio

1392 posts

Uber Geek
+1 received by user: 134

#1500357 27-Feb-2016 14:21

wonder what people would say if the whole telecom voice network went down for a protracted time. do they have no multi-site redundancy? did they have a fire? did some hacker wipe their whole network config? what happened?

Kooz

23 posts

Geek

#1500358 27-Feb-2016 14:22

geocom: So by the sound of it someone forgot to call before you dig then.

Much worse.

lissie

495 posts

Ultimate Geek
+1 received by user: 27

#1500360 27-Feb-2016 14:27

VDSL VoIP and internet down here in Porirua . saw their website was down and assumed that Vodafone's takeover was to blame!

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BDFL - Memuneh
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Geekzone

Lifetime subscriber

#1500401 27-Feb-2016 15:03

ADSL2+ service down in Whitby, Wellington as well. Just got to in-laws and it is down.

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stevenb

51 posts

Master Geek
+1 received by user: 11

#1500402 27-Feb-2016 15:04

Based on Vodafones replies on Twitter all they are doing is passing the request on, seems they have no idea what is happening at Vodafone Next Gen /WXC

jpod

10 posts

Wannabe Geek

#1500406 27-Feb-2016 15:16

lack of info is frustrating. We are Mt Eden and it's been down since mid morning.

As we are a Vodafone business customer also, I called their customer service. Their only advice was to keep trying the WXC 0800 number, which of course was continuously dropping off. However my last call has remained connected, all be it on hold - 1hr29min and counting ..... probably a waste of time staying on the line... but feel I can't give up now after being so patient...

Kooz

23 posts

Geek

#1500409 27-Feb-2016 15:28

stevenb: Based on Vodafones replies on Twitter all they are doing is passing the request on, seems they have no idea what is happening at Vodafone Next Gen /WXC

VF knows what's going on, but this fault is something that'll need time to be fixed. It's just one of those problems where we need to sit tight and just let the techs do their work to fix the faults causing the nation wide outage.

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