@ajw

My bad, was on my list but I missed it.

The pasting that VF is receiving here is both hilarious and sad. Hilarious because it's largely well deserved; sad because it's actually quite pathetic to see how a business is seemingly consistently unable to learn from its oft-repeated mistakes.

Consumer NZ recently said that VF need to be less of the slick marketing and more of the customer deliverables. They are apparently the most complained about company in NZ last year. 

I am happy with them atm, but have had large amount of trouble over the years. I can still remember 4 years ago when their call pickup times were over 5 hours.

Answer times are one thing, but the service you get when the call is finally answered is important too.

They could employ a callback system (a la Spark)? I used Spark's and found it worked quite well.

Pumpedd:

Consumer NZ recently said that VF need to be less of the slick marketing and more of the customer deliverables. They are apparently the most complained about company in NZ last year

ajw: ...Why can't dialtone be enabled on both SIP ports of the Huawei HG659...

dejadeadnz:

 

The pasting that VF is receiving here is both hilarious and sad. Hilarious because it's largely well deserved; sad because it's actually quite pathetic to see how a business is seemingly consistently unable to learn from its oft-repeated mistakes.

 

No different to any other large company trying to do bulk migrations without spending much money, and assumes everyone is the same and have a setup where the analogue line is a cordless phone in 1 location in the house. 

I still havent seen an answer to my original questions though:

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

2. What happens if you are VF customer, using the TelstraClear cable network in Wellington Kapit and Christchurch

3. What happens in either case if you have an alarm monitored via classic dial-out style (not GPRS or IP monitoring) in either (1) or (2)

4. What replacement kit is available without charge or additional contract

The messaging is inconsistent from contact centre from letters from peoples individual experience, as evidence here.

Spark wholesaled services are the ones that are being moved.

I know a couple of people who are still using a vodafone DSL connection on a spark retail PSTN line, will have to see if vodafone have managed to try to use this as an excuse to get them to move to voip with vodafone or not. Immaterial anyway since th VDSL will be disappearing once the fiber installation actually happens for them, and the spark retail copper PSTN line will remain.

@antoniosk

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

> Nothing until Spark shutter their service.

2. What happens if you are VF customer, using the TelstraClear cable network in Wellington Kapit and Christchurch

> Nothing

3. What happens in either case if you have an alarm monitored via classic dial-out style (not GPRS or IP monitoring) in either (1) or (2)

> Depends on the alarm for (1) but many manufacturers moving to IP.

4. What replacement kit is available without charge or additional contract
> Depends on your existing kit that requires the standard phone line connection. 
More info in this voice calling over broadband FAQ

MikeHales:

 

@antoniosk

 

4. What replacement kit is available without charge or additional contract
> Depends on your existing kit that requires the standard phone line connection. 
More info in this voice calling over broadband FAQ

 

(clicking the link above results in...)

MikeHales:

 

@antoniosk

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

> Nothing until Spark shutter their service.

 

are there plans to still use BBIP where service is poor. eg rural ADSL.

MikeHales:

 

@antoniosk

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

> Nothing until Spark shutter their service.

 

Ummm.... isn't this what this migration is all about? so VF doesn't have to pay Spark for a pots service when it can generate one perfectly well via voip from it's own kit? 

It makes good business sense apart from the missed opportunity to give away free feature services like CLI and so on.