Gigabit cable now available

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643 posts

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#1704003 16-Jan-2017 11:20

antoniosk:

Shame there isn't a device that can be plugged into the voda router to replace the dodgy wan - having data on 1 sim on one mobile is a bit naff when the house needs service

Can't the HG659 can have a vodem plugged in via USB as fail over for the main WAN connection?

Pumpedd

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#1704052 16-Jan-2017 12:28

The best thing I did all holidays was to update my Killer network card drivers.

This fixed all issues I had with my cable 200/20 connection especially during largish downloads. The modem no longer seizes etcetc

antoniosk

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#1704097 16-Jan-2017 13:33

JonnyCam:
antoniosk:

Shame there isn't a device that can be plugged into the voda router to replace the dodgy wan - having data on 1 sim on one mobile is a bit naff when the house needs service

Can't the HG659 can have a vodem plugged in via USB as fail over for the main WAN connection?

Can it?

I would hope so, but I haven't heard Vodafone giving them out in situations where the home broadband has gone down.

Can anyone confirm?

________

Antoniosk

Andib

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#1704107 16-Jan-2017 13:44

antoniosk:
JonnyCam:

antoniosk:

Shame there isn't a device that can be plugged into the voda router to replace the dodgy wan - having data on 1 sim on one mobile is a bit naff when the house needs service

Can't the HG659 can have a vodem plugged in via USB as fail over for the main WAN connection?

Can it?

I would hope so, but I haven't heard Vodafone giving them out in situations where the home broadband has gone down.

Can anyone confirm?

Can confirm the HG659 works with a Vodem plugged. During my time at VF there were a couple of cases where we gave vouchers for users with connection issues to go to a store and pickup a vodem.

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kharris

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#1704108 16-Jan-2017 13:44

Shame there isn't a device that can be plugged into the voda router to replace the dodgy wan - having data on 1 sim on one mobile is a bit naff when the house needs service

You can just create a hotspot from the phone and have other devices connect to that. It does mean finding another wireless network from your device though I suppose.

Kirk

JonnyCam

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#1704129 16-Jan-2017 14:04

kharris:

Shame there isn't a device that can be plugged into the voda router to replace the dodgy wan - having data on 1 sim on one mobile is a bit naff when the house needs service

You can just create a hotspot from the phone and have other devices connect to that. It does mean finding another wireless network from your device though I suppose.

Unless that phone is away from the house, net needed for previously wired devices, netflix on the TV, alarm monitoring via IP.

hio77

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#1704384 16-Jan-2017 21:26

antoniosk:
JonnyCam:

antoniosk:

Shame there isn't a device that can be plugged into the voda router to replace the dodgy wan - having data on 1 sim on one mobile is a bit naff when the house needs service

Can't the HG659 can have a vodem plugged in via USB as fail over for the main WAN connection?

Can it?

I would hope so, but I haven't heard Vodafone giving them out in situations where the home broadband has gone down.

Can anyone confirm?

it can do it, however it is easy to apply it to a customer sim.

also often the requirements to add data involve requiring an active service already with the provider for mobile. this then also works as another way to bring in customers into the ecosystem.

Nothing at all is stopping the customer from putting their sim in a vodem, or asking for it on a different sim.

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Nish

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#1729673 3-Mar-2017 22:58

Not really wanting to start up a new thread but figured I would ask here to see if anyone else is seeing similar issues, and yes, I have a ticket logged with VF and a tech is coming out on monday to check.

Now for the issue:

A couple of months ago I started noticing that my RDP connections from external sources back into home would run like a dog and upon doing some speedtests I noticed that my speeds have turned to crapola i.e. 20mbps down max and 0.5 - 2mbps up. I am on the gig plan so I usually see ~950 down and 100 up. A reboot of the pfsense box did nothing so I then rebooted the technicolor modem and the issue instantly disappeared. I kept an eye on things this time to make sure I checked a couple of other bits before rebooting the modem when it happened again. Fast forward 2 weeks and the same thing happened, so I logged into the technicolor modem and noticed a crapload of uncorrectable errors on the status page. Can anyone confirm if this is normal? A quick reboot and I was up and running again. So fast forward another 2 weeks and it happens again. Similar errors on the status page so a quick call to tech support and they were unable to log into the huawei to factory reset it and she was a little confused as to why she was getting a website when trying to log into the huawei (this is a can of worms I really don't want to open but I am glad I do not use it!!)....as this is the first thing they do. So after explaining to them that I don't use it and have my own firewall, and the website they got was my own hosted from home and that the issue appears to be with the connection and or the modem as rebooting the technicolor unit sorts it out. They were also unable to log into the technicolor from their end and not over the internet and weren't able to do a factory reset on that either so they asked me to do this when I get home by hitting the hard reset button on the back of the unit. So came home and did that and as usual, issues went away. I did ask them to leave the ticket open as I will call back if/when it happens again as I wasn't convinced that the factory reset was a fix.

So fast forward another 2 weeks and the same thing happens so I am back on the phone and this time the lady was able to log into the technicolor and check some stuff and I pointed out the high number of uncorrectable errors that I was seeing but she advised that this is what she was looking at. Anyway, a while on hold later, I was advised that they are unable to do anything and a tech has to come out and test the connections from the road to the house and if need be, replace the technicolor unit.

TL;DR version - Anyone getting their FibreX speeds turn to crap and have to reboot the technicolor modem to restore speeds?

Cheers,

Nish

DjShadow

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#1729683 3-Mar-2017 23:45

Funny, I thought the speed was a bit off earlier this evening.

Speedtests were around 110mb (I'm on a 200mb plan), rebooted the router and cable modem and we're back up to just about 200.

CableGuyChch

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#1729769 4-Mar-2017 10:25

Nish:

Not really wanting to start up a new thread but figured I would ask here to see if anyone else is seeing similar issues, and yes, I have a ticket logged with VF and a tech is coming out on monday to check.

Now for the issue:

A couple of months ago I started noticing that my RDP connections from external sources back into home would run like a dog and upon doing some speedtests I noticed that my speeds have turned to crapola i.e. 20mbps down max and 0.5 - 2mbps up. I am on the gig plan so I usually see ~950 down and 100 up. A reboot of the pfsense box did nothing so I then rebooted the technicolor modem and the issue instantly disappeared. I kept an eye on things this time to make sure I checked a couple of other bits before rebooting the modem when it happened again. Fast forward 2 weeks and the same thing happened, so I logged into the technicolor modem and noticed a crapload of uncorrectable errors on the status page. Can anyone confirm if this is normal? A quick reboot and I was up and running again. So fast forward another 2 weeks and it happens again. Similar errors on the status page so a quick call to tech support and they were unable to log into the huawei to factory reset it and she was a little confused as to why she was getting a website when trying to log into the huawei (this is a can of worms I really don't want to open but I am glad I do not use it!!)....as this is the first thing they do. So after explaining to them that I don't use it and have my own firewall, and the website they got was my own hosted from home and that the issue appears to be with the connection and or the modem as rebooting the technicolor unit sorts it out. They were also unable to log into the technicolor from their end and not over the internet and weren't able to do a factory reset on that either so they asked me to do this when I get home by hitting the hard reset button on the back of the unit. So came home and did that and as usual, issues went away. I did ask them to leave the ticket open as I will call back if/when it happens again as I wasn't convinced that the factory reset was a fix.

So fast forward another 2 weeks and the same thing happens so I am back on the phone and this time the lady was able to log into the technicolor and check some stuff and I pointed out the high number of uncorrectable errors that I was seeing but she advised that this is what she was looking at. Anyway, a while on hold later, I was advised that they are unable to do anything and a tech has to come out and test the connections from the road to the house and if need be, replace the technicolor unit.

TL;DR version - Anyone getting their FibreX speeds turn to crap and have to reboot the technicolor modem to restore speeds?

It sounds to me like there is an crappy or loose f-connector somewhere. I went to an customers house the other day for the exact same reason as your's. I decided to follow the cabling back and found there was a 2 way splitter under the house which had corroded and also behind the skirting mount was an f-con which had been painted over when the house had repairs done. The speeds beforehand where flaky as heck and constant reboots fixed for a short time. There were also heaps of uncorrectable codewords on a few of the downstream channels. Testing afterwards had a nice steady signal and all channels passed on my docsis 3.1 meter. Customer now happy. The new fx modems are very sensitive to incoming signals and who knows what has happened to existing cabling. The docsis 3 modems didn't work on so many downstream channels and therefore were more resiliant to a few errors. Get whoever comes out to go over all connectors as that is likely to be the cause.

Cheers,

Nish

155 posts

Master Geek

#1729781 4-Mar-2017 10:40

CableGuyChch

TL;DR version - Anyone getting their FibreX speeds turn to crap and have to reboot the technicolor modem to restore speeds?

It sounds to me like there is an crappy or loose f-connector somewhere. I went to an customers house the other day for the exact same reason as your's. I decided to follow the cabling back and found there was a 2 way splitter under the house which had corroded and also behind the skirting mount was an f-con which had been painted over when the house had repairs done. The speeds beforehand where flaky as heck and constant reboots fixed for a short time. There were also heaps of uncorrectable codewords on a few of the downstream channels. Testing afterwards had a nice steady signal and all channels passed on my docsis 3.1 meter. Customer now happy. The new fx modems are very sensitive to incoming signals and who knows what has happened to existing cabling. The docsis 3 modems didn't work on so many downstream channels and therefore were more resiliant to a few errors. Get whoever comes out to go over all connectors as that is likely to be the cause.

Thanks @CableGuyChch , will keep that in mind for when the tech comes out on monday.

antoniosk

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#1729789 4-Mar-2017 11:26

Nish:
CableGuyChch

TL;DR version - Anyone getting their FibreX speeds turn to crap and have to reboot the technicolor modem to restore speeds?

It sounds to me like there is an crappy or loose f-connector somewhere. I went to an customers house the other day for the exact same reason as your's. I decided to follow the cabling back and found there was a 2 way splitter under the house which had corroded and also behind the skirting mount was an f-con which had been painted over when the house had repairs done. The speeds beforehand where flaky as heck and constant reboots fixed for a short time. There were also heaps of uncorrectable codewords on a few of the downstream channels. Testing afterwards had a nice steady signal and all channels passed on my docsis 3.1 meter. Customer now happy. The new fx modems are very sensitive to incoming signals and who knows what has happened to existing cabling. The docsis 3 modems didn't work on so many downstream channels and therefore were more resiliant to a few errors. Get whoever comes out to go over all connectors as that is likely to be the cause.

Thanks @CableGuyChch , will keep that in mind for when the tech comes out on monday.

Hey

For my place, the error rate was high but they found that the connectors in the street had deteriorated after being exposed to the elements for 10years. They were replaced with brand new compression connectors which helped a lot.

Also watch out for the right angle f-connectors - damn useful but also really good at leaking signal or acting as attenuators.

________

Antoniosk

CableGuyChch

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#1729842 4-Mar-2017 12:58

Yip, those right angle fconns are shocking for creating errors in the signal. Also the coax has to be a minimum of rg6 trishield. I've seen a few faults where people use off the shelf coax for extensions and it's amazing how much signal loss is generated. I've been working on the cable network for the last 12 years and have seen a few weird faults over that time. With the increase in bandwidth now, it's more important than ever to have nice clean connectors other wise the customers connection could be a bit flakey. The head end and local nodes can cope perfectly fine but it's the internal house cabling which is now causing a bit of grief for some people.

hio77

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#1729876 4-Mar-2017 13:56

CableGuyChch: Yip, those right angle fconns are shocking for creating errors in the signal. Also the coax has to be a minimum of rg6 trishield. I've seen a few faults where people use off the shelf coax for extensions and it's amazing how much signal loss is generated. I've been working on the cable network for the last 12 years and have seen a few weird faults over that time. With the increase in bandwidth now, it's more important than ever to have nice clean connectors other wise the customers connection could be a bit flakey. The head end and local nodes can cope perfectly fine but it's the internal house cabling which is now causing a bit of grief for some people.

oh hey, guess that coax cable with glass fibres in it is finally showing signs of it being a copper network!

respect your work though there @CableGuyChch just can't help but laugh at the techs who claim there is fibre in the coax!

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Jizah

236 posts

Master Geek

#1735084 12-Mar-2017 07:30

Does anyone else's internet disconnect at 4am every morning or is it just mine?

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