Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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5 posts

Wannabe Geek

#1396667 29-Sep-2015 15:30

Grrrhhh I've been a 130/100mbs customer since day 1 (Cashmere), I can't get past 25mbs download testing to Vodafone ChCH. So fed up with this blatant consumer rip-off lodged official complaint "... in essence, you are billing me for something you are not supplying ...". The reply was enough to make me commit to getting off Vodafone as soon as I can! No information, no apology, and no resolution *&!$^&*($*%$@

"Hi Steve,

Although you are paying for the faster than normal speeds, the terms and conditions http://www.vodafone.co.nz/legal/terms-conditions/residential-fixed/ or the fine print of the contract does not always guarantee your bandwidth to be 100% at all times. However, they have been a upgrades on the network since. A couple hundred nodes has been upgraded with new equipment but your node is still in process at this stage.

I have attached the email we have sent to our customers that are effected by the issue.

Kind regards,

xxxx"

Is there a schedule around?

freitasm

BDFL - Memuneh
79250 posts

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Geekzone

Lifetime subscriber

#1396670 29-Sep-2015 15:37

Just read the previous replies - Vodafone has been posting updates on nodes being worked on.

Nish

155 posts

Master Geek

#1396671 29-Sep-2015 15:37

skennedy: Grrrhhh I've been a 130/100mbs customer since day 1 (Cashmere), I can't get past 25mbs download testing to Vodafone ChCH. So fed up with this blatant consumer rip-off lodged official complaint "... in essence, you are billing me for something you are not supplying ...". The reply was enough to make me commit to getting off Vodafone as soon as I can! No information, no apology, and no resolution *&!$^&*($*%$@
"Hi Steve, Although you are paying for the faster than normal speeds, the terms and conditions http://www.vodafone.co.nz/legal/terms-conditions/residential-fixed/ or the fine print of the contract does not always guarantee your bandwidth to be 100% at all times. However, they have been a upgrades on the network since. A couple hundred nodes has been upgraded with new equipment but your node is still in process at this stage. I have attached the email we have sent to our customers that are effected by the issue. Kind regards, xxxx"
Is there a schedule around?

Sure is, it is magically meant to start working at the end of September, so in 1 day. I am still waiting for my node to pop up on the upgrade list which you can find here - www.vodafone.co.nz/cableupgrades/

Jase2985

13457 posts

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#1396677 29-Sep-2015 15:40

reply with:

http://www.comcom.govt.nz/dmsdocument/1111

com com suggests otherwise

skennedy

5 posts

Wannabe Geek

#1396706 29-Sep-2015 16:37

Thx folks - when I asked for a schedule, I meant a real schedule! ie listing all nodes, what's completed, what's coming up, etc. Even estimates.

ramboky

491 posts

Ultimate Geek

#1396717 29-Sep-2015 16:53

skennedy: Thx folks - when I asked for a schedule, I meant a real schedule! ie listing all nodes, what's completed, what's coming up, etc. Even estimates.

Why do you care when other nodes are scheduled?

Either way, your best bet is to ask Dylan which node you're on and when you may see an upgrade.

techo

46 posts

Geek

#1396739 29-Sep-2015 17:56

skennedy: Grrrhhh I've been a 130/100mbs customer since day 1 (Cashmere), I can't get past 25mbs download testing to Vodafone ChCH. So fed up with this blatant consumer rip-off lodged official complaint "... in essence, you are billing me for something you are not supplying ...". The reply was enough to make me commit to getting off Vodafone as soon as I can! No information, no apology, and no resolution *&!$^&*($*%$@
"Hi Steve, Although you are paying for the faster than normal speeds, the terms and conditions http://www.vodafone.co.nz/legal/terms-conditions/residential-fixed/ or the fine print of the contract does not always guarantee your bandwidth to be 100% at all times. However, they have been a upgrades on the network since. A couple hundred nodes has been upgraded with new equipment but your node is still in process at this stage. I have attached the email we have sent to our customers that are effected by the issue. Kind regards, xxxx"
Is there a schedule around?

25Mbps is a typical result over 2.4Ghz Wi-Fi. Have you tried testing with a PC direct wired to the CM (using the WAN static IP on your PC)?

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skennedy

5 posts

Wannabe Geek

#1396749 29-Sep-2015 18:39

Sadly I'm direct wired for these tests! Good thinking tho

nelly

12 posts

Geek

#1396811 29-Sep-2015 20:03

Think I've been upgraded

Our node was on the list yesterday :)

Kodiack

709 posts

Ultimate Geek

Trusted

#1396869 29-Sep-2015 21:27

I'm seeing ~20-30 Mbps here tonight, but latency continues to be all over the place. Again, we're seeing significant issues right on the very first external hop.

C:\Users\Colton>tracert wellington.speedtest.vodafone.co.nz

Tracing route to wellington.speedtest.vodafone.co.nz [203.97.8.186]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfSenserouter.NetworkOfChampions [192.168.1.1]
2 * * * Request timed out.
3 446 ms 375 ms 282 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]
4 29 ms 32 ms 25 ms 203.97.8.185
5 29 ms 27 ms 28 ms 203.97.8.186

Trace complete.

Bandwidth is sitting at around ~20-30 Mbps, give or take.

Also, I had someone contact me from my old flat. They needed to let off some steam and dropped off more than their fair share of F bombs given the atrocious state of the connection there. They seem to be on one of the nodes that's now most congested and they're dipping to sub-1 Mbps speeds with surprising consistency.

It's a shame that I have to keep telling people that "it'll be fixed soon!" when I was the one that originally recommended Vodafone's cable network as the optimal choice. Talk about a hit to my credibility. :\ Fortunately, I can redirect them to here and to Vodafone's site, but some people have had (temporarily) diminished opinions of my competence just because of how many problems they've experienced with Vodafone.

One day left. Make it count.

ethanbmnz

138 posts

Master Geek

#1396923 29-Sep-2015 21:47

YouTube buffering on 720p but speedtest to Wellington VF server is 50mbps down. Hopefully this will be resolved when node W93 gets upgraded tomorrow.

Sideface

9350 posts

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Lifetime subscriber

#1396938 29-Sep-2015 22:01

Island Bay 9:50pm
cable "100/10Mbps" HFC

C:\Users\[user]>tracert wellington.speedtest.vodafone.co.nz

Tracing route to wellington.speedtest.vodafone.co.nz [203.97.8.186]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2     *        *        *     Request timed out.
3    27 ms     *       37 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]
4    31 ms    27 ms    20 ms 203.97.8.185
5    25 ms    41 ms    30 ms 203.97.8.186

Trace complete.

Better latency than yesterday (local ping was 58ms last night), but speeds are still in the 30-40Mbps range during peak hours.

In the words of my old school report: "Could do better"

Sideface

sjhs

40 posts

Geek

#1396947 29-Sep-2015 22:14

Kodiack: I'm seeing ~20-30 Mbps here tonight, but latency continues to be all over the place. Again, we're seeing significant issues right on the very first external hop.

C:\Users\Colton>tracert wellington.speedtest.vodafone.co.nz

Tracing route to wellington.speedtest.vodafone.co.nz [203.97.8.186]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfSenserouter.NetworkOfChampions [192.168.1.1]
2 * * * Request timed out.
3 446 ms 375 ms 282 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]
4 29 ms 32 ms 25 ms 203.97.8.185
5 29 ms 27 ms 28 ms 203.97.8.186

Trace complete.

That your responses from the fifth hop are significantly faster than earlier hops indicates that those earlier devices are not causing you latency for your full round trip, if the round trip time for the third hop was a sign of a problem the round trip time for the fifth hop would be longer than the round trip for the third hop. What it most likely indicates is that those devices are more interested in routing packets then responding to direct requests... ie, when the fifth ping is run it gets through hops 2 and 3 very quickly, carries on to the fifth hop and then gets all the way back to you in 27-29ms

If you're interested, this document is very good and discusses how traceroutes work, and what the results do and don't mean... Pages 32 and 33 are probably of interest, and if you love routers they talk about the difference between routing through and routing to, and specific rate limiting of responses to packets routed to devices by brand/device, in the next few pages and then page 37 talks about false latency spikes in traceroute results, which is what you're seeing - http://www.nanog.org/meetings/nanog47/presentations/Sunday/RAS_Traceroute_N47_Sun.pdf

This doesn't mean that you're not suffering through a congested connection, just that the results you see for hops 2 and 3 are in no way indicative of a problem.

As another example, here's a traceroute from my house tonight... I'm losing 42.3% of the packets that I send directly to my own router, hop 2 doesn't respond at all... it's probably my cable modem or the device it talks directly to. I don't care in the slightest about these, as what I'm trying to do is contact 8.8.8.8/google-public-dns-a.google.com... All 2225 packets sent to 8.8.8.8 were responded to in a timely manner despite all those packets travelling through hops 1 and 2. If hops 1 and 2 were an issue I would not be able to get the results I do for hop 11/the final destination.

r2b2

586 posts

Ultimate Geek

#1396951 29-Sep-2015 22:18

Sigh looks like something just went pop....

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 13 ms 11 ms 21 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]
4 * * * Request timed out.
5 * 34 ms 32 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 * * 31 ms be10-2.bgnzftc02.akl.vf.net.nz [203.109.130.41]
7 * * * Request timed out.
8 55 ms 54 ms * UNASSIGNED.vf.net.nz [203.109.180.182]
9 50 ms 45 ms 46 ms 216.239.41.5
10 46 ms 59 ms 45 ms 209.85.251.53
11 57 ms * * google-public-dns-a.google.com [8.8.8.8]
12 * 55 ms 59 ms google-public-dns-a.google.com [8.8.8.8]

And

Ping statistics for 8.8.8.8:
Packets: Sent = 31, Received = 16, Lost = 15 (48% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 60ms, Average = 56ms

Speedtest.net won't bring up the map of places although the Wellington Speedtest Vodafone site shows all looks ok (although it did skip ping & latency for some reason?). Lightbox won't work, SkyGo won't work... looks like it might be time to go to bed...

r2b2

586 posts

Ultimate Geek

#1396954 29-Sep-2015 22:21

Ok that's weird - almost the moment after posting the prior message everything just snapped back into shape (that is websites started responding and packets stopped being dropped at random)

Does Vodafone have a filter to check for people complaining about their connection and it fixes itself? :)

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