I am a new customer with Xnet and I signed up for the VFX service on the 22/04/2013.

While I understand that one normally pays in advance for such services which has a fee of $11.50/pm, I was NOT informed at the time that I would be charged $11.50 for the period from 22/04/2013 to 30/04/2013.

Since the month has ended, I have just received my invoice.

I see there is an additional charge of $11.50 on my account and I can understand this as this would be for the period from 01/05/2013-31/05/2013.

I feel this is unfair and misleading that I have been charged an entire month's fee for a period of a week?
In my view, I should be part charged for the month or the month charge of $11.50 should cover the period from 22/04/2013 to 22/05/2013.

If this was the case, I would have not signed up until the 1st? Very misleading and not indicated anywhere on their website.

I rang billing and the person on the phone was very unhelpful and told me that this is normal. How can this be normal?

Had anyone else experienced something similar with WxC?

Cheers