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RunningMan

9184 posts

Uber Geek
+1 received by user: 4834


#129613 21-Sep-2013 16:22
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I'm trying to troubleshoot a problem with the My Vodafone iOS app on an iPhone 4.

The app was working fine up until an iOS7 install - via USB / iTunes, not OTA.

When the app is opened, it goes through the usual Please wait / signing in / retrieving account info process, then pops up an error message "Your Online ID needs to be setup correctly. To resolve this, please call us on 777"

A call through to mobile support on 777 seems to indicate there is nothing wrong with the online account from Vodafone's end.

Phone has been rebooted, app deleted and reinstalled both through iTunes on a computer, and from the App store on the phone - still no go.

The password is correct - entering an incorrect password to check brings up wrong password (or similar) message.

Account can be accessed fine from the web portal.

Given the phone had only recently been moved to iOS7, I'm leaning to that being the cause - can anyone else confirm if the My Vodafone app is functioning correctly with iOS7?

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twister95
2 posts

Wannabe Geek


  #905342 30-Sep-2013 19:32
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aha, I got it working and my banking apps!

in the iphone settings / Safari setup

make sure you change the block cookies to never.
I also cleared the history and cleared the cookies/data

I also turned off the block pop-ups (not sure if that is needed though!)
also, turned off all the passwords & autofill, and now working..

will try turning some on one by one but this seems to now fix the problems!
Why cant vodafone tell us this stuff!



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