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Forums › One NZ (including Farmside) › Vodafone Cable question (WGTN) Fees Fees Fees!!
adimw

64 posts

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#146792 29-May-2014 11:03
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Hi all,

Wondering what other peoples experiences have been with Voda Cable, looking at switching from ADSL2 (Slingshot) over to Voda as our naked broadband provider.

I've phoned and keep being told I need a term (do not want), a wireless router (do not want) and to pay the "standard connection fee of $99" PLUS "standard broadband wiring fee of $149."

I'm struggling to understand why I'd have to pay both these fees if the setup is as NikT says in another thread, "essentially a cable to Ethernet converter".  - The previous people in the house must have had Telstra cable as the termination is already in my lounge for cable.

Also I keep getting asked about existing internet connections - which as far as I can tell should be irrelevant as ADSL and Cable are entirely separate systems. I'm happy to disconnect the ADSL once the Cable is in - and live.

Adam





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NikT
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  #1055862 29-May-2014 12:52
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Hey Adam,

 You certainly don't have to go on a term 'and' pay for install - the point of the term is that the reasonably hefty costs of a tech going out to install the service is covered by the time you've committed to keep it for.

The installation (At minimum, for a property that has previously had cable service) involves a tech going out to the site, testing the cable jacks for signal strength, ensuring all is well if it has been a while since the service was last used at the address, wiring in additional cable jacks if needed, installing the modem, having the provisioning team enter it into the systems, and making sure it works before going on their way. If the property hasn't had cable service before, or the customer wants more services than the current cabling can support, it can involve additional aerial or underground cabling with all the time & costs those imply. They're covered by the free install on a twelve month fixed term as well.

I believe you can choose to pay for the install up front if you'd rather not go on a term, but as the ETC on the twelve month commitment is $199 & the install is ~$248, you're better off on the term. You do not have to take the wireless router, as the models supplied are pretty bare bones affairs - if you have a standalone router you'd rather use with the cable modem, you're more than welcome to! But if you do take the router, it is yours to keep (unlike the modem), so you can sell it, keep it as a spare, use it as a doorstop, et cetera. The gist is just that truck rolls cost money. :)

You're quite right on the ADSL front - if you're just getting naked cable broadband, it won't affect your existing ADSL connection, and you can disconnect that at your leisure once the install has been completed.

Hope that helps!

Cheers,

 - Nik




Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

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