Cancelling vodafone services before service has started

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shelford

115 posts

Master Geek
+1 received by user: 11

#148993 7-Jul-2014 20:03

So the plan was to switch from Slingshot to vodafone who was going to install UFB. Unfortunately we feel as if chorus, vodafone and downer have been jerking us around a bit just with conflicting information and as we share a joint driveway it's been a hassle trying to get consent from the neighbours but also we had been told we didn't need consent, then today, which was suppose to be the install day, we were told we did so the installation didn't go ahead.

We want to stop the installation and not go ahead with vodafone, my question is that will we have to pay a cancellation fee? We haven't been connected to vodafone yet and are still with slingshot. I just worry that they will make us pay as they have sent us a modem.

Does anyone know or have had a similar experience before?

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Coil

6614 posts

Uber Geek
+1 received by user: 2153
Inactive user

#1082736 7-Jul-2014 20:13

It's not Vodafone's fault you need consent. If Chorus didnt communicate this clearly or even see this as needed at square 1 something is wrong. Most likely lead to what has confused You/Vodafone/Techs.
The whole UFB process is a lengthy one and you need to be prepared to go for a ride when this stuff is involved.
If you want to cancel it depends on how far you are, If say we have paid Chorus the fee's etc you would be due a termination charge.
Given you are this far i would just stick with what you have.

dylanp

842 posts

Ultimate Geek
+1 received by user: 392

Trusted

#1083934 8-Jul-2014 10:00

shelford: ... we had been told we didn't need consent, then today, which was suppose to be the install day, we were told we did so the installation didn't go ahead. ... We want to stop the installation and not go ahead with vodafone, my question is that will we have to pay a cancellation fee? ...

Hi Shelford

Sorry to hear you've had a frustrating process moving to UFB. It sounds like the initial scope might have missed some information that was then picked up by the installers. I'm sure they would have only not gone ahead if there was a very good reason not to, really wouldn't want the connection to be jeopardized later on if things weren't lined up properly!

From how it's been described I'm sure there'll be no problems cancelling the Vodafone account at this stage if that's how you'd like to proceed. We can probably arrange for a return courier bag for the modem and there'll be no cancellation charge.

However if you would like to move towards fibre in the future it does sound like you've already made a great deal of progress, speaking as a geek rather than as an employee, I think if I were in your situation I'd want to continue with the move to fibre and get the transition out of the way, but I don't think I know the full story here and there's probably other factors that might influence your decision!

Cheers

Dylan