Hi all,

New cable install in Wellington. Signed up on the 10th, told that it may be installed on the 24th but I'd receive a SMS in the next day or so to confirm a date. No contact.

Went into a VF store on the morning of the 17th to get them to check install dates and was told I would receive a SMS later that afternoon. No contact.

Can a kind person from VF please check what is going on with my install date? I just need to know the day so I can plan to work from home. 

I've tried the calling the help desk but can't be bothered waiting on the line and Customer zone doesn't provide any info. This is a pretty terrible on boarding process, but I'm giving VF the benefit and assuming is falling down on Downer's(?) side of things.