I have a SIP Trunk with WXC
I have my pilot number + 10DDI's with WXC
I used to have an openvfx line with WXC but changed to the SIP Trunk because we needed the DDI's to work and to be directed to the correct extension. I have a few entities that work from the same building (all my own entities). The DDI's could not apparently be sent to an openvfx line.
We changed from the openvfx line to the SIP trunk at some expense as well as paid for the transfer of the DDI's per line. With the openvfx line all we could get was the DDI's forwarded to our system and then an IVR that is played to get clients to choose the extension.
I am using an Asterisk based FreePBX system at which I have become extremely proficient.
However the DDI's are not being sent with the DDI's from WXC.
the CID is showing as ‘PILOTNUMBER’ regardless of whether I dial the Main i.e PILOTNUMBER or # or the DDD
This means you are setting the forwarder upstream before it gets to me, which is causing all caller IDs to come through with that number. This is not what DDI’s are. This is just number forwarding.
I presumed that this was they were setting the forwarder upstream before it gets to me, which is causing all caller IDs to come through with that number. This is not what DDI’s are. This is just number forwarding.
they replied
WXC sends the initial Invitation to your Pilot number. We then outline the CID and destination DDI via the 'From' and 'To' fields shown in the test call I have made below.
(replaced actual numbers with DDI and Pilotnumber and changed sip...
INVITE sip:‘PILOTNUMBER’ @IP:5060;transport=udp SIP/2.0
From: <sip:0xxxxxxxxxx@as.wxcnz.net>;tag=96109ab6-13c4-54caefea-958fef2-2d55bcb9
To: "Womens Health Centre Limited" <sip:DDI@as.wxcnz.net;rinstance=5487a13b10796b20>
They suggest that we get FreeBX to look for the DDI information via the 'To' field of our invites.
Is anyone able to do this.
A second issue is that with the openvfx line we could have more than 1 call on the line at any one time and if the lines were busy, the asterix?Freepbpx IVR was activated.
With the SIP Trunk we now realise that we have only 1 channel in ($20) per month and have had to add another channel to this.
If both channels are being used, nothing comes through to the IVR so clients get a busy signal with no answerphone.
We could get voicemail at $5 per DDI or get a 3rd channel at $20 so that if 2 lines are used the 3rd line can go to the Freepbx voicemail.
And we have had to use WXC fax to email service as despite having an ATA we have been unable to get the fax machine to work.
Can anyone offer any solutions to the above problems please.
The most important issue is the DDI"s coming into the office as their proper numbers... Does anyone know how to get the Asterisk/FreePBX system to check the TO field.
or Should I be thinking of a different provider?
Thanks for any advice.
cheers
Naylin
