Unbelieveable zero service. I resist every need to ring Vodafone ( and TelstraClear before) but sometime have to.

Remote is not working on the Vodafone STB but it is working on the Samsung TV. Done the STB power off and reboot and new batteries in the remote. The channel select etc is working on the STB itself so maybe a problem with the infrared on the STB 

Go to MyVodafone but can't find a way to notify this problem.
Ring at 9pm Sunday night- leave phone on speaker by computer- still no answer at 10.11pm

Suppose I will have to waste my time and go to a store tomorrow.

Any suggestions?