Vodafone support... I give up... I have had enough - Who is better? Who should I change too?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone support... I give up... I have had enough - Who is better? Who should I change too?

humvee

196 posts

Master Geek

#171386 15-Apr-2015 22:33

So far I have been on hold for 2nd level support for 30 minutes then cut off, then 50 minutes and then cut off, and now another 30 minutes and still waiting -at least their hold music is better than others...

internet is bearly useable..... see below. I pay for broadband NOT dialup!

Vendor: LINKSYS
ModelName: X3500
Firmware Version: v1.0.01 build 002 Oct 21, 2013
Boot Version: 1.0.38-112.37
CodePattern: N/A
Country: N/A
Language: EN

--------Dynamic Information--------
RF Guest Mac Address: N/A
RF2G Mac Address: 94:10:3E:B9:EA:C5
LAN Mac Address: 94:10:3e:b9:ea:c4
WAN Mac Address: N/A
Hardware Version: 1.0
Device Serial NO: 12F10709401862
GUID: N/A

-------- DSL Information --------
DSL Driver Version: A2pD035m.d24c
DSL VPI/VCI:  0/100
DSL Status:  Up
DSL Mode: ADSL_G.dmt
DSL UpStream Rate:   864Kbps
DSL DownStream Rate:  7616Kbps

        Down      Up
DSL Noise Margin:     16.7       13.0
DSL Attenuation:       18.5         10.0
DSL Transmit Power:     19.7         11.9

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yitz

2082 posts

Uber Geek

#1285219 15-Apr-2015 23:05

If you are in an area with only ADSL1 the reduced speeds you are experiencing are likely to be due to congestion at the exchange.

Some here might have suggestions of alternative broadband access if you detail your location.

johnr

19282 posts

Uber Geek
Inactive user

#1285329 16-Apr-2015 09:11

mattbush:
andrewNZ: Vodafone may not be able to do anything at all about your speeds, it may simply be congestion.

However, it's time to ask yourself if you are willing to put up with this level of service. You may think you've gotten somewhere, but what about next time you have to call them...

Vodafone is overselling its capacity and we can blame the "unlimited" deals in all probability.

We know by now that Vodafone doesn't give a toss about its residential customers and has been encouraging us all to change ISP's for almost 12 months now.

incorrect the end user is connected to a ADSL1 connection in a rural location, All users no matter what ISP they are with connected to the same bit of hardware will be experiencing the same peak time congestion,

Calling your ISP will add zero value as they can't do anything for you

johnr

19282 posts

Uber Geek
Inactive user

#1285455 16-Apr-2015 11:02

@humvee as I suspected ticket is closed

' Description: The DSLAM this customer is connected to is congested, unfortunately there are no plans to upgrade this DSLAM at this time '

There is actually no fault just congestion on the Chorus hardware and looks like no plans to upgrade the hardware at this stage

NZCrusader

646 posts

Ultimate Geek

#1286196 17-Apr-2015 12:12

humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

@ OP (without flogging a dead horse)

What will resolve your throughput issue quickly:

Moving to wireless RBI with VF or another provider.
Moving to satellite or a wireless ISP (non RBI).

What might resolve your issue (long term):

Get in contact with a Chorus case / investment manager. This can be done by emailing Chorus or through reps etc.
Get about 80 - 200 signatures from people (if there are that many) off the same cabinet you are on.
If they deem there is enough demand, they might consider investing in an ISAM or Micro ISAM, in the next budget or two.

What won't resolve your throughput issue:

Changing provider - any DSL connection from any provider through the Conklin / ASAM you are on, is going give you the same result.

If RBI is available...

Vodafone sales are not too bad and you can negotiate a deal / discount or increase in data cap, if you push hard enough.
I would probably go with their RBI as it is proven, has unlimited national calling and would push for a better deal on the data cap.

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