Changed banks last month so setup new direct debits for VF Mobile and VF UFB (two different processes), as far as I know all is good.

Internet stopped working yesterday; apparently they didn't get my direct debit form so billing is now overdue (I have copy of email I sent to them with scanned direct debit form following instruction on their website).

After 45min on the phone to an outsourced CSR I'm told that process has changed and I now need to post the direct debit form then wait for processing and re-activation (apparently that's way my form wasn't processed as online instructions are wrong?!?) - obviously not a solution.

I suggested I could bring my balance up to date immediately via Credit Card and sort direct debit later and was told fastest way was over the phone and account would be working in a couple of hours, which I did.

Internet still not working after 24 hours so called VF back this evening; apparently my account was terminated by VF due to non-payment (even though yesterday's CC payment went through and fully cleared the balance).

This is supposedly all my fault as calls were made to my old number (as opposed to my VF mobile which is linked to my UFB account) warning me about non-payment and I should have read my bills every month (which is why I setup direct debit so I don't have to).

Only option I was given was to go through sign up process again as a new customer; apparently $300 monthly VF mobile and UFB spend means bugger all to them.

Needless to say I won't be resigning with Vodafone for UFB; will be moving mobiles too.

TL;DR
Vodafone are useless, terminated my UFB account due to not processing my direct debit form. Now looking for new UFB provider.


What's the recommendation for unlimited naked UFB, no term and fast install?

(I'm half expecting massive headaches re-signing with a new provider with Chorus tickets being left open by VF so can't process new orders and BS like that - basically everything I had to go through for a week getting VF UFB setup - so an ISP that can efficiently untangle whatever provisioning mess VF leave behind will be great!)