UFB SWITCH - do I need to call existing isp to cancel?

Forums › One NZ (including Farmside) › UFB SWITCH - do I need to call existing isp to cancel?

sdavisnz

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#188993 12-Dec-2015 22:34

hey guys,

i just went online and switched from VF to bigpipe.

i also have sky through VF but want to cancel internet and sky,

do i need to call VF and cancel or should i leave that to bigpipe?

Cheers.

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lxsw20

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#1449516 13-Dec-2015 03:49

Personally I'd wait until swap over to big pipe before contacting Vodafone so you don't end up with a period of no service.

DarkShadow

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#1449551 13-Dec-2015 09:06

If you're on Chorus, Chorus has a churn process and will send a LSP notification to Vodafone on the day you are switched to Bigpipe. But it's always a good idea to tell Vodafone. You can tell them after you have received the RFS date from Bigpipe.

If you're on Enable, there's no churn process. You need to tell Vodafone yourself to disconnect after Bigpipe is connected.