Hello,

I recently had a new ONT installed by Chorus, as the previous one had a faulty Ethernet port (GE1).

Ever since the new ONT was installed, the internet connection drops every 2 hours on the dot. Lights that are illuminated after connection is lost are power and optical (both green).

The only way to restore connection is by resetting the ONT.

Things I have tried before resetting the ONT.

1) Resetting the router (without resetting the ONT)

2) Changing the Ethernet cable multiple times.

3) Waiting to see if ONT will re-establish a connection.

I have called Vodafone, they believe the issue is with the modem not the ONT and are sending me a new one.

Doing some google research, I have come across another article similar to mine but with no resolution posted. (I am new so cannot post any links)

Has anyone come across this issue before?

Any advice would be greatly appreciated.