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Suckerpunch

125 posts

Master Geek
+1 received by user: 25


#218080 25-Jul-2017 10:35
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What do you do when you have a Samsung Galaxy S6 that is a week out of the 24 month warranty, it won't charge and the fault (with no fix) is plastered all over many forums.

 

 

 

Some possible relevant or irrelevant context:

 

The charger port was replaced under warranty 6 months ago, as the phone wasn't charging.

 

 

 

Current the fault:

 

When you plug the charger into the phone, it detects the charger as a VR device (making a VR setup noise) and loads a black screen with a cross in the bottom right corner.

 

The phone refuses to charge.

 

 

 

Diagnostics:

 

The Vodafone store tested on their charger. Still faulty.

 

The Vodafone store did a factory reset. Still faulty.

 

 

 

The Forum Posts:

 

http://thedroidguy.com/2017/03/samsung-galaxy-s6-opens-gear-vr-service-connected-charger-issue-related-problems-1071060   https://us.community.samsung.com/t5/Galaxy-Note-Phones/Gear-VR-Setup-Wizard-Pops-Up-Constantly/td-p/12874    https://forums.androidcentral.com/samsung-galaxy-s6/565638-can-i-get-some-help-samsung-galaxy-s6-gear-vr-issue-crash.html   and there's plenty more.       The biggest problem: The device is a week out of warranty and the Vodafone store is going to make me pay any repair.     Anybody else experiencing this issue? Or know of a way I could get this fixed under warranty?   Thanks for your advice in advance!   Phil.


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cadman
1014 posts

Uber Geek
+1 received by user: 557
Inactive user


  #1828930 25-Jul-2017 10:59
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You invoke the CGA.


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