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ajw

ajw

1932 posts

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#284120 31-Mar-2021 22:25
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I have unlimited HFC cable and VOIP phone and as my contract is nearly run out I rang Vodafone retentions department to renew.  $83 I was told to renew contract for one year including best mates on VOIP line. A friend also has the same package and was quoted the same price.

 

https://www.vodafone.co.nz/broadband/internet-plans/

 

 

 

https://www.vodafone.co.nz/legal/terms-conditions/broadband-life-of-plan-discount-offer/

 

After doing a bit of research and sending these links to retentions  I was quoted $73 for re-signing on a 12 month contract which I have done likewise a friend who has the same package.

 

Be careful with pricing they quote as in this case I was quoted the wrong pricing.

 

 


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yitz
2082 posts

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  #2685102 31-Mar-2021 22:40
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They are definitely using confusion as a marketing strategy for their current offerings. From your experience it sounds like they are confused themselves.

 

Gotta love how they say "$10 per month discount for the life of the plan" but then in the terms and conditions it says "The discount will be removed if you [..] renew your broadband plan" so really it is just $10 off the term of the contract why not just say that.

 

Can't complain about their HFC Max pricing though.


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