Lost/missing txt messages Vodafone to Telecom and vice versa

Forums › One NZ (including Farmside) › Lost/missing txt messages Vodafone to Telecom and vice versa

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#138700 14-Jan-2014 08:43

I'm on Telecom, my fiance is on Vodafone. Twice recently we've had issues where text messages didn't arrive as expected. I know it's not a guaranteed service, but it'd be good if someone could look into it.

A few weeks ago (I could confirm the date and time but don't have it on me) I was getting messages from Vodafone, but my replies weren't making it back. It caused some problems.

This morning we were exchanging messages fine, but the last one (the time I was meant to meet her to collect something) didn't arrive. I have exact times for that one that I can supply, along with phone numbers.

I'm not sure if my replies (test messages, not important) are reaching her now. She's not replying, but she may just be busy at work.

1 | 2 | 3 | 4 | 5

1663 posts

Uber Geek
+1 received by user: 941

ID Verified

Trusted

Lifetime subscriber

#966584 14-Jan-2014 09:04

Hi,

I'm not getting 2Degrees (my wife) to Vodafone (me) TXTs either; nor the TXTs generated by my Internet Banking.

And www.vodafone.co.nz is down (Server 500 error).

I think they've got problems.

EDIT: Sorry, forgot my Wife was on 2Degrees - still an 021 number, it gets confusing!

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#966586 14-Jan-2014 09:05

I can take a look from A party side Vodafone to Telecom DM me the example time and date

Edit: Only this mornings

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#966587 14-Jan-2014 09:11

We are looking into SMS issues between between carriers

jamesrt

1663 posts

Uber Geek
+1 received by user: 941

ID Verified

Trusted

Lifetime subscriber

#966589 14-Jan-2014 09:13

Hi,

OK, my mistake in my earlier reply - forgot my wife was on 2Degrees now. Vodafone "on net" TXTs are fine.

Still not getting anything off-net (i.e. from banking 2factor login to Internet Banking).

www.vodafone.co.nz still giving "500 - Server Error".

Have PM'ed JohnR with some more detail.

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#966615 14-Jan-2014 09:58

Telecom to Vodafone isn't working either. I'll PM times and numbers to you John, thanks.

geoffwnz

1722 posts

Uber Geek
+1 received by user: 1578

ID Verified

#966619 14-Jan-2014 09:59

Same problem this morning.
Texts between wife on Telecom and myself on VF were ok earlier but I apparently missed one recently (according to the email that I subsequently received pointing out I didn't read her text).
Was sent by her between 9:30 and 9:35.
Potentially related to the system issues VF are having currently?

MotorDrive Rallying

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

Lias

5655 posts

Uber Geek
+1 received by user: 3978

ID Verified

Trusted

Lifetime subscriber

#966624 14-Jan-2014 10:03

Possibly related.. a Text I sent on 08/12 around 5pm from 2Degrees to Telecom arrived aprox 7am 29/12

Slight delay :-P

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#966628 14-Jan-2014 10:08

Lias: Possibly related.. a Text I sent on 08/12 around 5pm from 2Degrees to Telecom arrived aprox 7am 29/12

Slight delay :-P

Nope not related to this mornings issue

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#966629 14-Jan-2014 10:09

geoffwnz: Same problem this morning.
Texts between wife on Telecom and myself on VF were ok earlier but I apparently missed one recently (according to the email that I subsequently received pointing out I didn't read her text).
Was sent by her between 9:30 and 9:35.
Potentially related to the system issues VF are having currently?

Posted above

hamistheman

82 posts

Master Geek
+1 received by user: 7

#966683 14-Jan-2014 11:20

Can't see any issues about the sms's not working listed on the network status pages of either telecom or vodafone's twitter account ... ( vodafone's website is down, i've tried from three isps.. - assuming that's unrelated )

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#966699 14-Jan-2014 11:29

Vodafone website is down from telecom mobile.

Dyson

Shop now for Dyson appliances (affiliate link).

jamesrt

1663 posts

Uber Geek
+1 received by user: 941

ID Verified

Trusted

Lifetime subscriber

#966729 14-Jan-2014 11:49

I've just now received a whole bunch of off-net TXTs; so it looks like they've sorted the problem out.

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#966733 14-Jan-2014 11:57

I've had the txt I expected come through too. The Vodafone website is working too. Maybe it was a connectivity issue... though voice calls still worked.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#966735 14-Jan-2014 12:00

timmmay: I've had the txt I expected come through too. The Vodafone website is working too. Maybe it was a connectivity issue... though voice calls still worked.

Voice and SMS are handled very different they don't interconnect on the same route / hardware

Demeter

709 posts

Ultimate Geek
+1 received by user: 391

Trusted

One NZ

#966739 14-Jan-2014 12:14

Our SMS system should be working normally now. Can I please get a show of hands from people still experiencing issues?

1 | 2 | 3 | 4 | 5