“Vodafone today announces free 4G on all current On Account and SIM only plans, and increases in monthly data allowances across On Account and SIM Only packages for new and existing customers – at no extra cost”
(full release here http://www.vodafone.co.nz/press-release/vodafone-offers-free-4g-and-loads-of-data)
My interpretation of this was all customers currently on an On Account plan would receive 4G for free. When I challenged Vodafone as to why I was still being charged they advised me that it is only free on those which they currently sell, I signed up to my plan a year and a half ago and it was no longer sold, so it was no longer current. Regardless that my account is still 'current'. That is what they intended to convey with the sentence quoted above. I feel that the language is ambiguous and easily misunderstood, and as a result, I as the average consumer would reasonably expect my 4G to now be free. My questions for ya’ll are.
- On first reading do you also take the same understanding from the sentence as me?
- Am I covered by a specific section of the CGA for this?