Serious internet issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Serious internet issues

RustyViewer

296 posts

Ultimate Geek

#318170 23-Dec-2024 05:15

My provider is One NZ. I have had serious internet issues in the last few days such as the internet randomly disconnecting and reconnecting, and inconsistency with which sites I can visit. Is anyone else getting these problems or is it just me? I have rebooted modem and LAN, and cleared my IP stack but the problems continue intermittently.

1 | 2 | 3 | 4 | 5

11432 posts

Uber Geek

Trusted

Lifetime subscriber

#3323475 23-Dec-2024 06:46

@RustyViewer type of internet connection and approx location?

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3323479 23-Dec-2024 07:33

Connection type, number of devices etc ?

Disconnect everything (apart from the internet cable :D ) from the router except one wired PC.

Problem still there ? Start logging...... even if its pen and paper to make note of how often.

Problem not there ? Its something on your network causing the issue.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Jase2985

13463 posts

Uber Geek

ID Verified

Lifetime subscriber

#3323485 23-Dec-2024 08:31

When you contacted One about the issue, what did they say?

robjg63

4098 posts

Uber Geek

Subscriber

#3323487 23-Dec-2024 08:33

Age/model of router?

How old?

ISP supplied or self supplied?

Routers have a lifespan and start going flakey once they get a bit 'senior'.

Have you got another router you can try?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

eracode

Smpl Mnmlst
8868 posts

Uber Geek

ID Verified

Trusted

Subscriber

#3323489 23-Dec-2024 08:36

Jase2985:

When you contacted One about the issue, what did they say?

OP has not said he contacted them.

Sometimes I just sit and think. Other times I just sit.

Jase2985

13463 posts

Uber Geek

ID Verified

Lifetime subscriber

#3323491 23-Dec-2024 08:45

eracode:

Jase2985:

When you contacted One about the issue, what did they say?

OP has not said he contacted them.

Where did they say that?

That's kinda what I'm hinting at. They should be contacting them if it's a "serious issue".

gehenna

8514 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#3323494 23-Dec-2024 08:49

A less smarmy way of approaching the topic is by asking op: "Hey op, have you contacted One to see what they say? Based on your description it would be a good idea".

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

eracode

Smpl Mnmlst
8868 posts

Uber Geek

ID Verified

Trusted

Subscriber

#3323495 23-Dec-2024 08:51

Jase2985:

eracode:

Jase2985:

When you contacted One about the issue, what did they say?

OP has not said he contacted them.

Where did they say that?

That's kinda what I'm hinting at. They should be contacting them if it's a "serious issue".

Guessed that's what you were doing - but have to agree with @gehenna. Yes, he should have contacted One. However, he didn't say he has contacted them - so I'm reasonably assuming he hasn't. If he had, surely he would have said so - and passed on their comments. Otherwise this is all a waste of time.

Sometimes I just sit and think. Other times I just sit.

DjShadow

4088 posts

Uber Geek

ID Verified

Trusted

#3323497 23-Dec-2024 09:00

My first thought after reading the post is they are are on HFC

gehenna

8514 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#3323499 23-Dec-2024 09:06

Yeah it sounds like the sort of behaviour I'd get on VDSL when there was junction corrosion. A reasonable assumption until op clarifies their setup.

RustyViewer

296 posts

Ultimate Geek

#3323667 23-Dec-2024 13:54

One set up the system when they were Vodafone or Telstra Clear. I have an HG569 and a black modem. The bill says my plan is Broadband - Unlimited - UltraFast HFC Max (bhgz2467). I have hesitated to contact One because of potential wait queues and I don't want hours of my day ambushed. I hoped it was a general problem at their end and it would be fixed but I haven't found anyone else with the issues I have. I thought it might have something to do with the international link. I have cleared the IP stack but it has not fixed things.

Linux

11432 posts

Uber Geek

Trusted

Lifetime subscriber

#3323668 23-Dec-2024 14:01

Nope not a international link issue sounds like a HFC issue call OneNZ and log a fault with them or move to Fibre

Jase2985

13463 posts

Uber Geek

ID Verified

Lifetime subscriber

#3323669 23-Dec-2024 14:01

You have HFC Cable connection. It's unlikely to be the international link as more people would be talking about it.

I suggest you give Vodafone a call and log a fault, as the cable network can be a fickle thing at times.

quickymart

13966 posts

Uber Geek

ID Verified

#3323670 23-Dec-2024 14:06

RustyViewer:

One set up the system when they were Vodafone or Telstra Clear. I have an HG569 and a black modem. The bill says my plan is Broadband - Unlimited - UltraFast HFC Max (bhgz2467). I have hesitated to contact One because of potential wait queues and I don't want hours of my day ambushed. I hoped it was a general problem at their end and it would be fixed but I haven't found anyone else with the issues I have. I thought it might have something to do with the international link. I have cleared the IP stack but it has not fixed things.

You'd better call them and log a fault with your cable connection then, sounds like it's not a widespread thing.

Otherwise fibre is a better alternative 👍

RustyViewer

296 posts

Ultimate Geek

#3323676 23-Dec-2024 14:30

Just called them - no wait! He told me to do a factory reset with my HG569. He said it was a very old modem and suggested I upgrade it or go to fibre optic. I'll let you know if issues continue after this reset.

1 | 2 | 3 | 4 | 5