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Forums › VoIP › Trustpower VOIP settings
marmel

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#210352 23-Mar-2017 21:02

We have just changed our connection to Trustpower, switched over this afternoon.

 

I have kept the Fritzbox we already had and put VDSL settings in without any issue. Problem is our VOIP line which was also transferred doesn't work, it still has the old providers connection details in the settings and I can't find any VOIP settings on the Trustpower site.

 

 

 

Anyone know where I might find the settings, other than waiting till the help desk opens again?

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marmel

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  #1746862 24-Mar-2017 10:13

A big thanks to Tane who had someone from the call centre contact me this morning. It appears the CSR I spoke to was mistaken about the VOIP service, even though she went to discuss it with the provisioning team?

 

Anyway, as Tane had outlined above they do not offer VOIP via copper. The good news is I can keep my existing number albeit via a POTS connection. This isn't ideal as some of the services via POTS like caller ID are not available at my exchange.

 

I am willing to live with it for now and Trustpower have also offered to subsidize a new POTS cordless handset as the only one we had is an old Uniden about 10 years old.

 

I suspect the CSR I spoke to got confused between ultra fast broadband (fibre) and VDSL and VOIP. They are going to review the call and do a bit of remedial training around it. 

 

Overall whilst I am disappointed with the initial information and mistake I am happy with the CS response from Tane and the CS manager who contacted me this morning.

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