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MurrayM

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#161749 18-Jan-2015 15:39
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I'm trying to help my father with an email problem he has.  He's using Outlook 2010 and has several email addresses set up, using a couple of different domain names that he owns, all going into the one mailbox at his website host.

In his Outlook he has an account and a folder set up for each address, and has rules set up to put incoming messages into the correct folder.

When he goes to send a message from any of his email addresses Outlook puts in the correct address in the From field, so this works ok.

When he goes to reply to a message he runs into problems.  On two of the addresses Outlook puts in the correct From address.  On the other two addresses Outlook puts in the wrong From address.

I'm not used to how Outlook works, I use Thunderbird myself, and so I'm struggling to find where in Outlook you set up which address to use in the From field when replying to a message.  I've gone into the settings for each account and for the life of me I can't find anywhere to set up a From address.  On the very first page of the account settings there's an Email Address field, and all accounts are set up with the correct email address here.  There's a Reply-To address field, but all accounts have this empty.  I can't find any other fields in the account where an email address can be put in.

Where do I set up the From address for an account?  In Thunderbird I'm used to using Identities, but I can't find anything like this in Outlook.

When replying he can click on the From button next to the From address and select the correct one, but we should be able to get Outlook to set it automatically.

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raytaylor
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  #1217239 19-Jan-2015 00:00
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Outlook will store a note next to each message containing which "account" was used to download the message from the server.
When you reply, it will automatically use that account ("from address" dropdown just lists accounts and it uses the one specified within that account)

So the solution is to stop all those domains from forwarding to the one mailbox, and to have seperate mailboxes for each email address. Create accounts in outlook to download the mail from each of those mailboxes.

When you reply, it will then use the correct account (same as used to download message originally) to send the message.

Thunderbird i think creates an inbox for each seperate account - its behaviour is very similar to outlook, except outlook can combine inboxes, or seperate them like thunderbird does. You have gone the long way where outlook combines the inbox, and then rules are used to break them apart again.

Use seperate accounts for seperate inboxes just like thunderbird and all will be well.
I cant tell you how many times I have had to create forwarding trees trying to diagnose where email is getting lost as I have a few customers with about 10 domains and incoming mail hopping from one to another, to another under bad advice from lazy technicians who just think "oh we'll just forward it all" without creating a proper plan.




Ray Taylor

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