[Annoy] What's something small that really annoys you?

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Awrrr
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#2966607 13-Sep-2022 13:09

MikeB4:

This is not small and it angers me. People with disabilities and people supporting those with disabilities have to put up with this crap all too often. Jetstar is an utter disgrace and I wouldn't be sad to see this train wreck go out of business in Aotearoa

I have a sense that there might be more to this story than reported, and I would want to know more before passing judgement, but if it is correct then I fully agree Jetstar should be nailed to a pillar and set on fire. It already has a reputation for crap service so on that basis alone this story would not surprise me.

Plesse igmore amd axxept applogies in adbance fir anu typos

outdoorsnz

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#2966608 13-Sep-2022 13:11

Where I live - very near the beach, someone has issues with cabbage trees! They have been going around snapping of any limb they can reach.

Some a real shame that some tosser has to do this and wreck it for anyone else. Seems to just be cabbage trees.

Kyanar

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#2966609 13-Sep-2022 13:11

MikeB4:

This is not small and it angers me. People with disabilities and people supporting those with disabilities have to put up with this crap all too often. Jetstar is an utter disgrace and I wouldn't be sad to see this train wreck go out of business in Aotearoa

Why stop there?

MikeB4

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#2966612 13-Sep-2022 13:16

Rikkitic:

MikeB4:

This is not small and it angers me. People with disabilities and people supporting those with disabilities have to put up with this crap all too often. Jetstar is an utter disgrace and I wouldn't be sad to see this train wreck go out of business in Aotearoa

I have a sense that there might be more to this story than reported, and I would want to know more before passing judgement, but if it is correct then I fully agree Jetstar should be nailed to a pillar and set on fire. It already has a reputation for crap service so on that basis alone this story would not surprise me.

Personal attestation with regards to traveling per Jetstar with a disability. With the experience I have endured with them and other disabled associates I have no doubt what so ever with the authenticity of this story. AirNZ on the other hand is the juxtaposition to Jetstar for being, well being humane towards disabled folk.

Here is a crazy notion, lets give peace a chance.

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#2966628 13-Sep-2022 14:19

Often you are not disabled yourself, but you are disabled by others.

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allan

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#2966712 13-Sep-2022 15:55

MikeB4:

This is not small and it angers me. People with disabilities and people supporting those with disabilities have to put up with this crap all too often. Jetstar is an utter disgrace and I wouldn't be sad to see this train wreck go out of business in Aotearoa

Family holiday ruined after Jetstar refuses to check in child's wheelchair | Stuff.co.nz

Family member "works" as an airport volunteer. They confirm the number of issues they get involved with for Jetstar vs Air NZ is like night and day.

neb

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#2966723 13-Sep-2022 16:12

allan:
They confirm the number of issues they get involved with for Jetstar vs Air NZ is like night and day.

A place I used to work with some years ago would occasionally fly employees on Jetstar just so that the rest of the time they'd appreciate that they weren't flying them on Jetstar.

They also referred to it by a name where "Jet" had been replaced by a different word beginning with 'S'.

frankv

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#2966725 13-Sep-2022 16:16

Rikkitic:

MikeB4:

This is not small and it angers me. People with disabilities and people supporting those with disabilities have to put up with this crap all too often. Jetstar is an utter disgrace and I wouldn't be sad to see this train wreck go out of business in Aotearoa

I have a sense that there might be more to this story than reported, and I would want to know more before passing judgement, but if it is correct then I fully agree Jetstar should be nailed to a pillar and set on fire. It already has a reputation for crap service so on that basis alone this story would not surprise me.

Seems to me from the article that the issue is really with checking in luggage (i.e. the wheelchair) less than 45 minutes before the flight. Whilst they may have arrived at the airport in time, by the time he had got through the luggage check-in queue it was too late to check it in for loading onto the plane.

It doesn't say whether the wheelchair was a normal, folding one or a great big electric one. If it was a folding one, he could conceivably have been allowed to take it in the cabin, assuming that they could have found a place to stow it safely. But a big bulky one would have had to go in the hold, and I guess therefore would need to have been checked-in 45 minutes beforehand.

richms

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#2966727 13-Sep-2022 16:17

neb:

A place I used to work with some years ago would occasionally fly employees on Jetstar just so that the rest of the time they'd appreciate that they weren't flying them on Jetstar. They also referred to it by a name where "Jet" had been replaced by a different word beginning with 'S'.

I am guessing it was not "super"?

Richard rich.ms

neb

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#2966728 13-Sep-2022 16:34

frankv:
Seems to me from the article that the issue is really with checking in luggage (i.e. the wheelchair) less than 45 minutes before the flight. Whilst they may have arrived at the airport in time, by the time he had got through the luggage check-in queue it was too late to check it in for loading onto the plane.

Yeah, that struck me too - arriving just 45 minutes before departure is already cutting it very fine, and when you know you've got special needs that are going to require custom handling by staff and it clearly states on the ticket (at least the AirNZ one) that if you don't check in in time you may not be able to fly, with the check-in time in big print on the ticket, I'd say there's blame on both sides.

In their case almost any delay at all, say one of the kids having to visit the bathroom, would have resulted in them missing the checkin. As far as I can tell they weren't treated that way because of any disability, they were treated that way because they checked in too late, just like anyone else who checked in too late would have been. OTOH the story is a perfect fit for social media's anger-made-easy platforms whereas "Holiday ruined after Jetstar passenger misses checkin", which is what actually happened, wouldn't get any attention at all.

So: Badly handled by Jetstar, but also badly handled by the family.

Edited to add: Just checked the Jetstar site and their checkin closes 35 minutes before departure. So they'd budgeted around ten minutes even if there was no-one else there checking in to get an entire family including special-needs equipment like a wheelchair checked in.

shk292

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#2966819 13-Sep-2022 18:47

neb:
Yeah, that struck me too - arriving just 45 minutes before departure is already cutting it very fine, and when you know you've got special needs that are going to require custom handling by staff and it clearly states on the ticket (at least the AirNZ one) that if you don't check in in time you may not be able to fly, with the check-in time in big print on the ticket, I'd say there's blame on both sides..

Agreed, I'm over cautious but I always think "what if I get a flat tyre or have a minor fender bender on the way to the airport?". I'd rather sit in the airport for half an hour than risk missing my flight, especially if it's a family holiday worth thousands

I hope this isn't victim-blaming

neb

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#2966826 13-Sep-2022 18:57

shk292: I hope this isn't victim-blaming

As far as I can see they weren't actually victimised in any way. They weren't targeted because they had a wheelchair, they were just passengers who arrived way too late (ten minutes before checkin closed) to have a reasonable chance of checking in. I'm sure Jetstar are just as rude [0] to other passengers who don't check in on time.

[0] This may actually be a bit unfair on Jetstar, it seems like there's two sides to this story but the article mostly just gave the family's side.

elpenguino

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#2966866 13-Sep-2022 22:10

neb:
shk292: I hope this isn't victim-blaming
As far as I can see they weren't actually victimised in any way. They weren't targeted because they had a wheelchair, they were just passengers who arrived way too late (ten minutes before checkin closed) to have a reasonable chance of checking in. I'm sure Jetstar are just as rude [0] to other passengers who don't check in on time. [0] This may actually be a bit unfair on Jetstar, it seems like there's two sides to this story but the article mostly just gave the family's side.

I think it's also time to mention Jetstar is a low budget airline and low cost airlines make money by selling the extras other airlines include 'for free' like coffee, a sandwich or flexibility.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

allan

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#2966874 13-Sep-2022 23:21

neb:

As far as I can see they weren't actually victimised in any way. They weren't targeted because they had a wheelchair, they were just passengers who arrived way too late (ten minutes before checkin closed) to have a reasonable chance of checking in. I'm sure Jetstar are just as rude [0] to other passengers who don't check in on time.

[0] This may actually be a bit unfair on Jetstar, it seems like there's two sides to this story but the article mostly just gave the family's side.

To clarify though, the article says they had already checked in & the mother & kids had gone through security. Wouldn't this be more akin to dropping off oversize baggage?

neb

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#2966877 13-Sep-2022 23:37

allan: To clarify though, the article says they had already checked in & the mother & kids had gone through security. Wouldn't this be more akin to dropping off oversize baggage?

I don't think so, it says "checked in at Auckland Airport 45 minutes prior to their scheduled departure" and "Casey took the children through security while her husband went to check in his daughter's wheelchair". So I'm reading it to say they checked in ten minutes before checkin closed, she took the children through security and he want to check in the wheelchair, which could even mean that he had a lot less than ten minutes to spare to check in the wheelchair if they were already at T-10 for their standard luggage.

Having said that, the article isn't at the level of court testimony so the description of the timeline could be stated misleadingly or incorrectly.

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