Yep. It's not like Logitech have never done that before...

Just got an automated quote from a company that places it into our purchasing system.

So far so good.

Placed the order using all the details THEY supplied via the quote

Still good

Now I get an email saying all the information (thy supplied) is wrong and I have to go through the whole thing AGAIN.

sir1963:

 

Just got an automated quote from a company that places it into our purchasing system.

 

So far so good.

 

Placed the order using all the details THEY supplied via the quote

 

Still good

 

Now I get an email saying all the information (thy supplied) is wrong and I have to go through the whole thing AGAIN.

 

Can you manually add a line item of -$150 (i.e. a credit) to the PO for your time/administration.

floydbloke:

 

[Can you manually add a line item of -$150 (i.e. a credit) to the PO for your time/administration.

 

I sent them a page out of their own service manual WITH the part number I needed....high lighted....and circled...

People claiming a sportsperson is the GOAT half way through their career. 

The near-miraculous ability of one of the four pairs to swap places as you push them into the connector.  Failing that, the ability of at least one wire to bend itself into a pretzel rather than go into its intended slot.

networkn:

 

People claiming a sportsperson is the GOAT half way through their career. 

 

It's premature to claim anyone or anything is GOAT.

Bank communication.  I sent a very simple query via their online banking platform (my question wasn't answered via reading through their website), and all they did was copy/paste from their website.  So I had to re-ask my question.

Then I got a survey to fill in to tell them about my experience.  But it was so poorly and generically designed that it just pissed me off more.

I despise faux customer service.  At some point it's more honest to just say "we're a big business, there are plenty more customers in the sea, so screw you."

Oh, and another thing - AI.

I have serious reservations about AI from my professional perspective (some people at work are trying to push it through in a pretty cavalier way, downplaying the risks etc).  I also have serious reservations about it from the perspective of the survival of the human race (but that's another question).  But I try to keep an open mind, so I decided to use the AI tool built into Windows to produce a simple graphical timeline based on the information I supplied.  It obstinately refused to produce anything remotely like what I was looking for, despite several different attempts (and different ways of framing the prompt), and after about 20 minutes I gave up.  I ended up doing something passable myself (manually) in 30 minutes.  Maybe, one day, it will be sufficiently advanced to read our minds and be able to be genuinely productive, but my experience so far suggests that the benefits are way overhyped (and the risks are not adequately understood or acknowledged).

Lizard1977:

 

I despise faux customer service.

 

Same. Yesterday I logged a ticket with a company. I had to navigate their site and find the option to log a ticket instead of just having their knowledge base regurgitated at me. After typing up my issue, including screenshots etc., I then got an email that asked me to try a number of things I'd already tried, and stated at the bottom that the response was generated by AI.

If I wanted to know what an AI thought then I'd have asked ChatGPT. This sort of "customer service" is pretty much them saying "you could try Googling it" with a 2024 spin on it.

Edit: Snap!

sir1963:

 

floydbloke:

 

[Can you manually add a line item of -$150 (i.e. a credit) to the PO for your time/administration.

 

 

 

 

I sent them a page out of their own service manual WITH the part number I needed....high lighted....and circled...

 

NOW that I sent them a copy of a page out of their OWN manual they DO recognise the part... <mutter mutter mutter>

The terrible driving test experience and system. 

My son has just failed his practical driving test for the third time - all three were on a technicality, largely out of his control. 

THis time around, he was told that he's an excellent driver but he failed because in rush hour traffic he waited for a gap to cross two lanes and turn right, when apparently, he should have crossed the two lanes and sat in the flush median to await a gap. The tester told him to do this, so as he "instructed" the driver, it's an instant fail. And it was at the end of the test, too, so he'd driven perfectly for an hour. 

Now his next available booking is late October. 

It's now been a year since he took his first test. What a great experience/system. His driving isn't going to get any better if he's not on the road. He's a far better driover than most of the clowns I see out there. 

Poor kid is devastated. 

Handsomedan:

 

The terrible driving test experience and system. 

 

Not exactly the same, but my daughter's been experimenting with the AA test app. This question is tricky:

The correct answer is "Yes" because the light is green for the red car. But you can barely see it on this enlarged screenshot, and you can't see it at all on the phone screen.

freitasm:

 

Handsomedan:

 

The terrible driving test experience and system. 

 

 

Not exactly the same, but my daughter's been experimenting with the AA test app. This question is tricky:

 

 

The correct answer is "Yes" because the light is green for the red car. But you can barely see it on this enlarged screenshot, and you can't see it at all on the phone screen.

 

Lower left I think but it sure isn't obvious. Would she pass if she stopped in the road to scrutinise the signals?