Yeah trust me $40 is worth it, you have no idea how shocking DSE/Kogan/Dicksmith after sales / warranty support is.

MaxineN:

 

And know that if something does go amiss and PBTech won't play ball you can easily throw the CGA at them regardless.

 

You know, there's nothing in the Australian Consumer Law that says that only Australians are consumers - by my reading, you're perfectly entitled to threaten them with the ACL and contact an Australian state regulator. Kogan is in... I believe Victoria?

I don't think that would work - the product wasn't used in Australia, it was purchased for use in NZ.

Otherwise I could purchase a laptop from Best Buy in the US, have them send it here and then see what happens if it develops a fault. I don't think jumping up and down at them from here would do much.

Doesn't matter where it's used. The Australian company sold it to a consumer - they're bound by Australian law, which says it comes with certain warranties.

lNomNoml:

 

Yeah trust me $40 is worth it, you have no idea how shocking DSE/Kogan/Dicksmith after sales / warranty support is.

 

I don't think I want to know. My Oneplus 8 is through Kogan NZ.

Kyanar:

 

You know, there's nothing in the Australian Consumer Law that says that only Australians are consumers - by my reading, you're perfectly entitled to threaten them with the ACL and contact an Australian state regulator. Kogan is in... I believe Victoria?

 

Well judging by Kogan NZ.

https://www.kogan.com/nz/customer-charter/

They mention the CGA.

MaxineN:

 

Well judging by Kogan NZ.

 

https://www.kogan.com/nz/customer-charter/

 

They mention the CGA.

 

They're not actually incorporated in NZ though, which makes actual enforcement quite hard. Surprised they voluntarily claim to follow the CGA actually.

Either way, ACL and CGA are pretty much interchangeable in how they protect you.

The point really is that they shouldn't advertise something they can't or won't actually fulfil here, and their CS team clearly don't know what's really going on with it... worrying about whether their ability to follow the CGA or give good warranty service is up to par is neither here nor there.

As for the ACL, I've successfully gotten an Australian retailer to honour it for me as a NZ customer. I think most wouldn't put up too much of an argument - they do it anyway for an AU customer and in most cases simply have it in their trading terms that their supplier wears the cost anyway so no real hassle for the retailer to just get it sorted.

Agree that sounds like a bit of a stupid move on their part. I strongly suspect it was just a mess up on the part of whoever loads stock (or possibly if it's dropshipped, their feed from their supplier) and then CS exacerbated the situation by following a bad script.