Coil:
When your boss advises of a process change when closing certain tickets. What took us 17 seconds per ticket which we closed 100% of them. They account for 50% of the tickets we get. Now on average the time taken to investigate, put on hold if required and email a customer is 1:50. Mind too closed to listen to anyone else, when asked questions about the process and how it will affect the previous automated emails they sent when we close them was met with "Oh really I didn't know they did that" flat out denied it even did till I showed them. Makes you wonder why someone is changing a process they don't even understand. Hmmmmmm...
Create a ticket for closing the previous ticket.


