Speaking to a courier from a distance the other day, he wasn't very happy at all and I can understand why.. He looked so stressed, and tired. He is working 7 days a week well over his usual number of hours. He is collecting the parcels in the day time and then arrives with them to a business, which is closed, then has to return them to the depot, which then stores them, and the depots are all heaving at the seams. On top of that people are always grumpy and pissy with him, and his bosses are all grumpy and stressed.

He is at breaking point.

I'd suggest both sides of the picture aren't looking that great right now.

I did my best to provide him with some positivity and encouragement.