So last Saturday night I parked in the viaduct beside Wildfire. The sign stated Weekend Parking 6am - 6pm Maximum $14. I parked at 5:30ish and went to pay. It would only allow me to pay a maximum of $6 and that covered me till 6:06pm. Based on that I understood that I had paid till the 6pm time after which parking wasn't charged for. My wife and I both had the same understanding.

I got a fine for $65 and I sent an email with a picture of the meter, explaining the situation and I get a letter the next day which didn't relate to the situation, clearly a standard first response letter which doesn't reflect the original complaint. So I called up to ask to speak to someone and was refused saying all responses must be in writing. I said, that my last response wasn't replied to in line with the complaint I raised and she said to write a complaint about that too. Hopeless. 

Anyone know anyone at PESNZ that I can speak to directly as I feel they just intend to send these bulk responses until they can add fees to the existing fine regardless of the circumstances?

I don't mind paying for the parking I used, but $65 for being 1 hour over, when I couldn't have paid more if I wanted to, seems a little harsh.