Someone bought some tyres some time ago now. Took it back for a free puncture repair and was told that one of the front tyre had some side wear. I rang around to get a bit of info, the two I rang said at the time of tyre purchase if there is a need of a wheel alignment it's a additional fee. I'm just a bit worried b/c the car I drive, had a bit of side wearing on a front tyre, they were more or less about the same general wear so we replaced all (4) can we assume that a wheel alignment was done?
mattwnz: Isn't wheel alignment largely just a service, so no raw materials are being used?
Yes, but to get a good wheel alignment means a well trained and experienced staff member, using good quality and expensive equipment. It's fairly precise, and you need to have an understanding of the effect of each adjustment on all the other settings. Having said that, computer guided gear should step the operator through the right adjustments in the right order...
It's also not a 5 minute job, probably taking more time than mounting and balancing 4 tyres, so it's more of a service in it's own right, rather than a free add-on. Offering at a discounted rate with tyre purchase may be a good idea, but often people just want the cheapest possible service, rather than paying for something which will save money in the long run.
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