Help with adsl line stats

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mattRSK

822 posts

Ultimate Geek

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#111082 23-Oct-2012 19:39

We are having some issues with our fyx connection at home. Our internet seems to freeze up quite often when browsing webpages. I have checked the router stats and it seems to jump from a high attenuation to an extremely high attenuation when the freeze occurs.

We have a master filter installed with a cable directly from that to the router. Can anyone give me a clue as to what might be causing this?

samgab

89 posts

Master Geek

#705265 23-Oct-2012 19:46

That's some horrific attenuation. Have you tried an isolation test, with just the router plugged into the house line and nothing else in the house connected?

EDIT: I don't get that. Your signal/noise margin isn't too bad, and attenuation should't ever get higher than about 60dB at the worst, I don't think. Something weird going on there. (dB is a logarithmic scale, so your readings are mind boggling orders of magnitude worse than 60-odd dB...)

RunningMan

8965 posts

Uber Geek

#705266 23-Oct-2012 19:47

It looks like you are only syncing at adsl1 not 2+.

What modem have you got and how old is it?

RunningMan

8965 posts

Uber Geek

#705269 23-Oct-2012 19:51

The 119 is probably 11.9dB

mattRSK

822 posts

Ultimate Geek

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#705270 23-Oct-2012 19:56

I have a Belkin Surf N300 Wireless N Modem Router which is meant to be adsl2+. We have had that just over a year. Nothing is currently plugged in, I am thinking I will have to check the wiring.

sbiddle

30853 posts

Uber Geek

Retired Mod

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Biddle Corp

Lifetime subscriber

#705271 23-Oct-2012 19:57

I agree it's probably 11.9 also

As pointed out above you're only connected using ADSL, not ADSL2+, so need to sort your modem out first, either by seeing if it's configured for ADSL2+, upgrading the firmware to support ADSL2+ (if it does) or replacing it.

RunningMan

8965 posts

Uber Geek

#705272 23-Oct-2012 19:59

What is the dsl modulation set to?

mattRSK

822 posts

Ultimate Geek

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#705273 23-Oct-2012 20:00

Thanks for your help everyone. I will obtain another modem and see how I go from there.

Much appreciated.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

mattRSK

822 posts

Ultimate Geek

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#705275 23-Oct-2012 20:04

RunningMan: What is the dsl modulation set to?

There doesn't appear to be a setting. I am having a look around now.

gzt

17168 posts

Uber Geek

Lifetime subscriber

#705276 23-Oct-2012 20:07

Did you get your connection upgraded last week? A call to FYX might be a good idea.

mattRSK

822 posts

Ultimate Geek

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#705288 23-Oct-2012 20:10

gzt: Did you get your connection upgraded last week? A call to FYX might be a good idea.

I think we are meant to get an email when that happens. I haven't yet received it so I am assuming not.

Reading online it appears belkin routers automatically set the modulation. So it looks like it might be doing it wrong.

Cbfd

307 posts

Ultimate Geek

#705365 23-Oct-2012 21:43

Where abouts r u located - could be connectd to a conklins or asam