Connection fee

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dzh

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#192142 28-Feb-2016 21:09

I've noticed few fiber providers are trying to charge you a connection fee before actually verifying the technical capabilities.

Are there any that do not, or is the fee refunded if connection is not possible?

I live in difficult housing arrangement - townhouse in CBD, so not sure how many agreements you need to get the line in.

Yabanize

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#1500987 28-Feb-2016 21:49

If you go on a contract (12 month etc) there is usually no connection fee.

The funny thing is, LFC's like Enable don't actually charge for the install, its govt subsidized.

dzh

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#1500989 28-Feb-2016 21:52

Yeah just found out that it's the fee that ISP pays to Chorus to asses my premises.

Also found out that the consent was already given. Does anyone know what does this really means in terms of status?

This consent is given by who? Chorus, gov, 50 different property owners and their tenants?

Rmani

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#1500990 28-Feb-2016 21:54

I recently took fiber from Spark, had to get Body Corp & Landlord's approval. But took almost a month & half to get it installed. The delay was partly due to the year-end break.

Rmani

NonprayingMantis

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#1500999 28-Feb-2016 22:14

You posted this in the orcon section so I assume you are talking about orcon here? I thought they did free installation with a contract, and had no other options.

(If you want to talk about ISPs in general, you should post in a 'neutral' subforum)

dzh

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#1501081 28-Feb-2016 23:56

(If you want to talk about ISPs in general, you should post in a 'neutral' subforum)

Couldn't find one :|

Currently with Orcon so that was closest logically.

Jase2985

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#1501106 29-Feb-2016 05:29

dzh:

(If you want to talk about ISPs in general, you should post in a 'neutral' subforum)

Couldn't find one :|

really?

New Zealand Broadband (including UFB)

was 3 ABOVE the orcon forum

"This forum is for users to discuss broadband (including UFB) and landline services in New Zealand and to help each other in using these resources. Please use this forum only if there isn't one for your specific ISP. Posts that are specific to an ISP will be moved to its own subforum. "

sbiddle

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#1501155 29-Feb-2016 07:42

I'm not aware of any ISP charging up front before a connection is lodged.

Non complex residential installs are still free nationwide. Non complex business installs are a fixed fee which is (off the top of my head) two months monthy connection charge.

The MDU process is covered in depth on the Chorus website. If contributions are required these will be discussed with the body corp / building management.

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NonprayingMantis

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#1501173 29-Feb-2016 08:32

sbiddle:
I'm not aware of any ISP charging up front before a connection is lodged.

Non complex residential installs are still free nationwide. Non complex business installs are a fixed fee which is (off the top of my head) two months monthy connection charge.

The MDU process is covered in depth on the Chorus website. If contributions are required these will be discussed with the body corp / building management.

All ISPs that offer no contract options charge a connection fee. You pay it when you sign up, before any scoping etc is done. There are quite a few of them,including spark. They charge $299 up front (also gets you a modem) when taking ufb without a contract.

jnimmo

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#1501174 29-Feb-2016 08:36

Yeah, pretty common. BigPipe charge $50 but refunded if the connection isn't possible or doesn't happen